Business Transformation Solution Architect - CEG

About The Role:

• Play a critical role in ensuring our customers realize maximum value from their investment in the ServiceNow platform
• Partner with senior stakeholders pre- and post-sale to tailor Deployment, Success and Advisory solutions that align to their strategic goals, driving measurable business transformation outcomes
• Combine a deep understanding of product capabilities, and market and competitive dynamics, with a passion to directly inform product roadmap

Key Responsibilities:

• Serve as the strategic advisor to customers, aligning ServiceNow capabilities to their business priorities and transformation agenda
• Design and deliver tailored Success and Advisory solutions that ensure adoption, value realization, and long-term customer success
• Guide executive sponsors and program leaders on governance, change management, and value measurement frameworks

Qualifications:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Proven experience in business transformation, deployments, customer success, or advisory roles within SaaS
• Drive to be an innovative self-starter with a passion for getting things done