Senior Customer Success Manager
Benefits
Unlimited PTO
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About the Role:
- You serve as a strategic advisor for complex accounts, owning customer outcomes, retention, and growth.
- You build strong relationships with operational and executive stakeholders.
- You develop account strategies and drive measurable value through the Unite Us platform.
Key Responsibilities:
- You own strategic customer relationships and account strategy.
- You drive adoption, value, and customer outcomes using product expertise.
- You lead renewals, escalations, and cross-functional initiatives.
Qualifications:
- 3+ years of customer success or account management experience.
- 3+ years supporting healthcare or government customers.
- Experience managing complex relationships and leading strategic meetings.
Benefits:
- Medical, Dental, and Vision insurance.
- Flexible time off and paid parental leave.
- 401(k) with employer match and wellness benefits.
Unite Us
Unite Us provides a national network and software that connects community-based organizations, government agencies, and healthcare organizations to improve whole-person health. The company fosters an inclusive, remote-friendly culture with employee resource groups and a mission-driven environment.