Customer Care Guide

Role Overview:

• Support retailers across Czech Republic and Slovakia as a Customer Care Guide, providing expert support and managing orders.
• Be at the heart of the retailer experience, resolving queries and helping partners succeed.

Key Responsibilities:

• Manage retailer accounts, support order placement, and ensure accurate deliveries.
• Handle warranty claims with timely resolutions and take ownership of customer queries.
• Collaborate with territory managers and departments to drive sales performance.

About You:

• Fluent in English and Czech/Slovak with excellent communication skills.
• Strong IT skills, relationship-building, and ability to manage priorities independently.
• Experience in customer care or service environment, with interest in cycling.