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Primary Responsibility - Tier 1 Support:
- Handle incoming customer support requests.
- Resolve common questions and issues quickly and accurately.
- Document actions and escalate when needed with full context.
Secondary Responsibility - Advanced Setup:
- Copy and configure templates across the platform.
- Replicate automations and workflows.
- Ensure consistency and accuracy in customer systems.
Work Style & Expectations:
- Full-time, work-from-home role requiring autonomy.
- Manage own workload and priorities.
- Stay accountable and responsive in a remote environment.
Puzzle
Puzzle provides technology solutions within the collision repair industry. The company offers a remote work culture with a focus on autonomy and growth, and provides benefits like PTO and health insurance subsidy.