Startup Customer Success Manager

As a Startup Customer Success Manager, you will be responsible for creating high-quality onboarding materials, documentation, and e-webinars that enable customers to get up and running independently via email and customer calls when needed. You’ll take ownership of a book of customers for whom you’d be the main point of contact in our shared inbox and hop on customer calls per our SLAs. You’ll also take ownership of medium and large projects that are core to our team’s operations. You should apply if you have 2+ years of customer-facing experience supporting a complex and rapidly evolving product (for complexity, think tools like Zapier, HubSpot, and Acuity Scheduling) OR have Recruiting/Recruiting Operations experience as an Ashby user. You should also possess keen attention to detail, ensuring your email and live responses are thorough, clear, and empathetic along the way. The interview process includes a recruiter screen, hiring manager interview, take-home assessment, and virtual onsite. The first 30 days focus on learning the Ashby product, followed by shadowing peers and taking customer calls within 60 days. Within 90 days, you'll have a book of customers and explore key areas of ownership.