Client Support Representative - Healthcare Revenue Cycle

About the Role:

• You will manage and resolve complex issues escalated from teams and external clients in a healthcare technology environment.
• You will partner with clients, payers, and trading partners to investigate, troubleshoot, and deliver high-level customer support.

Key Responsibilities:

• Troubleshoot and resolve product, system, and workflow issues while determining severity and coordinating resolution efforts.
• Communicate with clients via support cases, email, telephone, and virtual meetings to guide issue resolution.
• Participate in projects including testing, implementations, and process improvements.

What We're Looking For:

• 2+ years of experience in healthcare technology, revenue cycle management, or technical support.
• Familiarity with healthcare standards like ANSI X12 and CRM systems such as Salesforce.
• Bachelor's degree in business, healthcare management, or a related field is beneficial.