Director, Client Success - Revenue Cycle

Key Responsibilities:

• Participate in entirety of Client Lifecycle: sales, implementations, project go-lives, business reviews, and cross-sell identification.
• Oversee client success activities for designated clients, communicating and coordinating with leadership.
• Manage KPI metrics including customer surveys, scoring, and client retention goals.

Requirements & Qualifications:

• Bachelor's Degree in Business, Sales/Marketing or related field.
• 7-10 years demonstrated experience in account management in healthcare technology, specifically hospital revenue cycle management.
• Experience with claims billing, IT/EDI systems, and CRM software (e.g., Salesforce.com) preferred.

Key Considerations & Prerequisites:

• Effective polished professional presentation skills for communicating analytics and ROI.
• Strong passion for serving client needs, self-starter, and collaborative team player.
• Excellent written and oral communication, ability to manage stressful situations, and consultative relationship style.