Maximize client satisfaction by analyzing data and implementing improvement plans.
Develop strategies for client retention, engagement, and expansion.
Build relationships with client partners to identify upselling opportunities.
Experian is a global data and technology company powering opportunities for people and businesses worldwide. They have 25,200 employees across 32 countries and foster a people-first, inclusive culture.
Lead strategic customer relationships and drive revenue growth across enterprise healthcare accounts, owning the full customer lifecycle from onboarding to expansion.
Partner with hospitals, healthcare practices, and technology providers to deliver integrations and measurable business outcomes, focusing on maximizing reimbursement and improving operational performance.
Build trusted relationships with technical and executive stakeholders, clearly communicating value using financial and business outcomes rather than production metrics or SLA adherence.
The partner company is a healthcare technology provider that improves revenue cycle performance and patient care. They foster a collaborative, growth-oriented environment, working with cross-functional teams and healthcare stakeholders across a dynamic organization.
Owns and executes strategic client plans for Xsolis' largest health system clients, including retention, renewal, and growth.
Serves as the primary strategic advisor to senior client leaders across clinical, operational, IT, finance, and managed care.
Leads cross-functional resources to drive value realization, product adoption, and long-term partnership success.
Xsolis is an AI-driven technology company reducing healthcare administrative waste by enabling collaboration between providers and payers. It is a fast-growing private company recognized on the Inc. 5000 and Deloitte Fast 500 lists, with a passionate culture.
Build and maintain strategic relationships with C-suite executives in complex healthcare enterprises.
Drive account growth through cross-selling, upselling, and accurate forecasting against revenue goals.
Facilitate Quarterly Business Reviews and coordinate cross-functional teams to ensure customer success and retention.
symplr is revolutionizing healthcare operations with a platform that drives effective, efficient workflows and outcomes. They are a remote-first company with employees across the US, India, and the Netherlands, guided by values of teamwork, customer focus, and integrity.
Manage and develop existing client accounts to ensure satisfaction and generate referrals and new business opportunities.
Oversee the entire RFP process from identification to submission and follow-up, while managing case study portfolios.
Achieve individual KPIs and targets quarterly and annually, while advising clients and negotiating contracts.
The Medicus Firm (TMF), part of M3USA, is a national healthcare recruitment firm focused on providing efficient and effective recruiting services to hospitals and healthcare employers nationwide. One of the largest physician recruitment companies in the US, TMF has won the Best of Staffing Client Satisfaction award nine times and fosters a collaborative, award-winning culture.
Manage billing, collections, and accounts receivable for healthcare clients, ensuring timely claim submission and payment resolution.
Analyze aging reports, denials, and reimbursement trends to identify root causes and implement process improvements.
Serve as primary client contact, providing ongoing communication, status updates, and revenue cycle support.
Wipfli is a professional services firm providing accounting, tax, and consulting services. They emphasize flexibility, relationships, and employee well-being, with a focus on creating exceptional impact.
Submit medical documentation and billing data to insurance providers
Research and appeal denied or rejected claims, and follow up on unpaid claims
Review insurance payments for accuracy and completeness using billing software
Cardinal Health is a global distributor of pharmaceuticals and medical products, providing performance and data solutions for healthcare facilities. With over 50 years of experience, the company supports an inclusive workplace that values diversity and delivers end-to-end solutions to improve healthcare.
Manage enterprise client relationships and drive outcomes through data-driven recommendations.
Collaborate with cross-functional teams to ensure consistent delivery and client satisfaction.
Own revenue targets including renewals and expansions, and mentor team members.
Wellnecity is a platform for high-performing health plans, helping self-insured employers, advisors, and vendors achieve cost savings and better outcomes. We are a fast-paced entrepreneurial company with a passionate team focused on data and healthcare innovation.
Support the success and satisfaction of employer clients by driving enrollment, engagement, and retention.
Build and maintain strategic account plans, monitor client health, and identify opportunities for growth and expansion.
Collaborate with channel partners, sales, and cross-functional teams to deliver measurable business outcomes and seamless client experiences.
Maven Clinic is the world's largest virtual clinic for women and families, partnering with employers and health plans to provide end-to-end women's and family health programs. Founded in 2014, the company has raised over $425 million and has been recognized on the TIME100 Most Influential Companies and CNBC Disruptor 50 lists, with a culture that has won over 30 workplace awards.
Lead strategic reviews and resolve operational frictions for top US health insurance clients.
Build relationships with client leaders in Claims, Quality, and Member Experience.
Collaborate with sales to identify expansion opportunities and maintain high Net Promoter Scores.
Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024, and our solutions are used in over 20 countries.
Own the success, retention, and growth of a portfolio of health plan clients.
Lead recurring client meetings, executive business reviews, and performance discussions.
Identify client risks, performance gaps, and emerging needs, and drive plans to address them.
Papa provides vital social support by pairing older adults and families with companions to reduce loneliness and improve health. Backed by top investors, Papa is a people-first company with a culture focused on community and belonging.
Develop and maintain key relationships with client account and pharmacy teams.
Drive strategic account plans to ensure client engagement and satisfaction.
Lead client meetings and consult on pharmacy spend optimization.
Prime Therapeutics is a pharmacy benefit manager (PBM) focused on simplifying healthcare and connecting care for clients. The company is a large, purpose-driven organization with a culture centered on innovation and employee well-being.
Drive strategic pricing, financial modeling, and hybrid billing structures to maximize revenue and growth.
Collaborate with the tech team to optimize the RCM tech stack and ensure seamless data integrity.
Lead operational quality, denial management, and cross-functional project management for billing workflows.
Pomelo Care is the leading virtual medical practice for women and children, providing proactive, 24/7 clinical care across pregnancy, postpartum, pediatrics, menopause, and perimenopause. The team includes clinicians, technologists, operators, and problem-solvers working together to make high-quality care more accessible for families nationwide.
Serve as the primary strategic advisor to client leadership, driving retention, expansion, and relationship management.
Define the Customer Success playbook, including account health-scoring, QBRs, and reporting cadence.
Act as the client advocate internally, ensuring business goals are communicated to Operations and Product teams.
Covera Health combines clinical expertise, advanced AI, and radiology quality datasets to improve diagnostic accuracy and patient outcomes. They are backed by Insight Partners and support nearly 6 million people across major employers and health plans.
Partner with senior team members to leverage account management systems and dashboards to identify opportunities for revenue growth.
Consult with clients on planning, executing, and analyzing tailored engagement strategies to drive member activation and retention.
Lead client engagement initiatives, collaborating with Marketing and cross-functional teams to design events and support new account implementations.
Crossover Health is a national, team-based medical group delivering an innovative Primary Health model that integrates primary care, physical medicine, mental health, and more. The company focuses on wellbeing and prevention, and it is building a community of members that embraces healthcare as a proactive part of their lifestyle, fostering a collaborative and interdisciplinary culture.
Manage a portfolio of large, complex managed care and behavioral health accounts to drive satisfaction and profitability.
Retain and grow the book of business by identifying upsell opportunities and meeting customer satisfaction goals.
Build strong relationships with customers, wholesale partners, and internal teams to ensure flawless service delivery.
ComPsych is the worldwide leader in organizational mental health, well-being, and absence management. Serving over 75,000 customers worldwide and trusted by 40% of the Fortune 500, the company combines technology with human expertise to help individuals and organizations thrive.
Serve as a strategic advisor to enterprise healthcare customers, building relationships with C-suite executives and driving outcomes, adoption, and growth.
Develop and execute account plans, lead executive business reviews, and identify improvement opportunities through data analysis.
Collaborate with internal teams and facilitate stakeholder collaboration to advance care coordination and network performance.
PointClickCare is a leading healthcare technology company that provides software solutions for care coordination across acute, post-acute, and payer settings. With a focus on value-based care, the company serves a large enterprise client base and fosters a culture of innovation and customer partnership.
Drive incremental revenue and product adoption by serving as a strategic, consultative partner to key accounts.
Manage a portfolio of accounts, develop Customer Success Plans, and close complex deals with executive stakeholders.
Collaborate cross-functionally and use data-driven strategies to maximize customer satisfaction and revenue growth.
Freshworks builds uncomplicated service software that delivers exceptional customer and employee experiences. With over 4,500 employees worldwide, we foster a people-first, AI-driven culture focused on making a real impact.
Manage patient billing inquiries, resolve denials, and process insurance verifications.
Work claims end-to-end via clearinghouse and collaborate with cross-functional partners.
Optimize RCM processes, develop SOPs, and support ad-hoc projects including AI tool testing.
Nourish is an AI-native digital health system matching patients with Registered Dietitians, physicians, medications, and lab testing to deliver insurance-covered care across all 50 states. Founded four years ago, the company has completed millions of appointments, tripled year-over-year, and raised a $100M Series C, bringing total funding to $215M.
Manage a portfolio of client accounts to drive net revenue retention and expansion.
Proactively identify and close upsell and cross-sell opportunities within existing accounts.
Lead onboarding, implementation, and business reviews to ensure measurable ROI.
Appointedd is a B2B SaaS company that provides an appointment scheduling and customer management platform. It is a growing company with a customer success-focused culture, emphasizing proactive revenue growth and client partnerships.