Source Job

• Acclimate to client implementations to facilitate updates, additions, and fixes.
• Partner with internal teams to navigate client tickets and enhancement requests with minimal delay.
• Evaluate customer use of healthcare revenue cycle products to recommend best practices and solutions.

Experian is a global data and technology company that powers opportunities for people and businesses across multiple markets including financial services, healthcare, and automotive. With a team of 25,200 employees in 32 countries, Experian fosters a people-first, inclusive culture that has been recognized as one of the World's Best Workplaces.

• Maximize client satisfaction by analyzing data and implementing improvement plans.
• Develop strategies for client retention, engagement, and expansion.
• Build relationships with client partners to identify upselling opportunities.

Experian is a global data and technology company powering opportunities for people and businesses worldwide. They have 25,200 employees across 32 countries and foster a people-first, inclusive culture.

• Manage client relationships throughout the entire client lifecycle, from sales to implementation and ongoing business reviews.
• Oversee client success activities, including KPI metrics, reporting, and identifying cross-sell opportunities.
• Collaborate with internal teams (IT, Product, Operations) to ensure client satisfaction and performance goals.

EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise. The company is a multi-year recipient of the Top Workplaces award and has been recognized as Black Book's #1 specialty RCM solution provider and an Inc. 5000 fastest-growing company for eleven years.

• Respond to high-volume inquiries via email and phone, assisting with triaging case volumes and providing resolution guidance on complex claims and billing inquiries.
• Critically analyze situations, escalate issues to appropriate teams, and identify recurring issues to provide feedback to management.
• Act as a subject matter expert, updating team on resources, supporting team chat, and remaining flexible to take on other duties as assigned.

Privia Health is a technology-driven physician enablement company that collaborates with medical groups, health plans, and health systems to optimize practices and improve patient experiences. They are led by top industry talent and physician leadership, focusing on scalable operations and cloud-based technology to reduce healthcare costs and improve outcomes.

• Provide technical support to clients via cases and chat, ensuring efficient resolution.
• Develop subject matter expertise in RainFocus technology and maintain ownership of each case.
• Collaborate with internal teams to accelerate issue resolution and deliver timely updates.

RainFocus provides an industry-disrupting software platform for in-person, virtual, and hybrid events, serving Fortune 500 companies like Adobe, Cisco, and IBM. The company is well-funded, rapidly growing, and fosters a culture that cares about employees, customers, and the world.

• Provide world-class customer support and resolve complex technical queries for cloud-based healthcare solutions.
• Develop deep understanding of software to support processes in long-term care facilities and mentor team members.
• Thoroughly document issues and resolutions via phone, email, chat, and ticketing system, working rotating shifts.

PointClickCare is a leading health tech company that empowers providers to deliver exceptional care through a cloud-based platform with the largest long-term and post-acute care dataset. Privately held and founder-led, the company serves over 30,000 provider organizations, employs thousands, and is recognized by Forbes as a top private cloud company with a Most Admired Corporate Culture.

• Submit medical documentation and billing data to insurance providers
• Research and appeal denied or rejected claims, and follow up on unpaid claims
• Review insurance payments for accuracy and completeness using billing software

Cardinal Health is a global distributor of pharmaceuticals and medical products, providing performance and data solutions for healthcare facilities. With over 50 years of experience, the company supports an inclusive workplace that values diversity and delivers end-to-end solutions to improve healthcare.

• Owns and executes strategic client plans for Xsolis' largest health system clients, including retention, renewal, and growth.
• Serves as the primary strategic advisor to senior client leaders across clinical, operational, IT, finance, and managed care.
• Leads cross-functional resources to drive value realization, product adoption, and long-term partnership success.

Xsolis is an AI-driven technology company reducing healthcare administrative waste by enabling collaboration between providers and payers. It is a fast-growing private company recognized on the Inc. 5000 and Deloitte Fast 500 lists, with a passionate culture.

• Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system.
• Be each customer's champion by providing ongoing support via our help desk platform, helping them find solutions to their inquiries.
• Support development and update of the internal and external knowledge base to help scale our help desk support.

Prompt provides automated software to rehab therapy businesses, helping them treat more patients with less waste. It is a fast-growing company with a talented, proven team that values smart work and positive impact.

• Review and evaluate denied claims using proprietary software to determine correct reimbursement.
• Research and acquire medical records and supporting documentation for submission to payers.
• Conduct telephone follow-up with payers to ensure prompt reimbursement.

EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations using an intelligent automation platform. The company has over 24 years of industry expertise, is a multi-year Top Workplaces award recipient, and has been on the Inc. 5000 list for eleven years.