RTSM Product Support Engineer
Benefits
Unlimited PTO
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Troubleshooting
What You'll Do:
- Provide Tier 3-level product support, liaising between multiple teams within the RTSM product group
- Troubleshoot complex application and data-layer issues, leveraging strong debugging and analytical skills
- Work closely with product managers, developers, and engineers to identify, communicate, and resolve issues related to software functionality, new releases, and patches
Requirements:
- Bachelor’s degree in Computer Science, Software Engineering, or related technical field (or equivalent practical experience)
- 4+ years of experience in technical product support, product engineering, or software engineering role (Tier 2+, Product Support Engineer, Technical Account Manager, etc.)
- Strong programming fundamentals and demonstrable experience debugging application-level issues (C#, ASP.NET, JavaScript, etc.)
Nice to Have:
- 2+ years of RTSM/IRT experience
- 2+ years in the Life Sciences industry
- Experience with Veeva Vault
Veeva Systems
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, they surpassed $3B in revenue in their last fiscal year and is committed to making a positive impact on its customers, employees, and communities.