Customer Advocate

Job Summary:

• The Customer Advocate supports the provider network by identifying and contracting qualified attorneys and mediators.
• This role ensures the company has a talented and diverse network aligned with strategic goals.

Responsibilities:

• Source qualified providers through websites, internal databases, and professional networks.
• Review qualifications such as insurance and licenses, and conduct initial screenings.
• Adapt recruitment practices to attract top providers.

Performance Outcomes:

• Communicate with customers via phone and email, maintaining a friendly and empathetic tone.
• Investigate and troubleshoot customer problems, collaborating with other departments as needed.
• Gather customer feedback and advocate for their needs within the company.

Qualifications:

• 3 years of customer service experience, preferably in a sales environment.
• HS Diploma or equivalent, strong computer knowledge, and typing speed of 35 WPM.
• Excellent communication, time-management, and problem-solving skills.