Respond to customer inquiries via email, chat, and phone.
Resolve customer issues accurately and professionally.
Document customer interactions and maintain accurate records.
The company provides a service platform and is seeking a Customer Support Specialist to deliver exceptional customer service. The company offers a supportive team environment with career growth opportunities and competitive benefits.
Respond to client inquiries via phone, email, chat, SMS, and ticketing systems in a supportive, professional manner.
Resolve non-technical issues using approved workflows and collaborate with other CSRs to handle complex cases.
Analyze borrower needs, guide them through program options, and accurately document all interactions.
PeopleJoy provides managed education benefits software for employers. The company has a diverse team united by a shared drive to help others and values progress over perfection in a supportive culture.
Provide timely, accurate customer support via email, chat, text, and phone.
Resolve customer issues while meeting quality and productivity benchmarks.
Collaborate with cross-functional teams and maintain detailed documentation.
Fresh Prints is a New York-based custom apparel startup that partners with student entrepreneurs to build businesses. It supports a multi-million dollar supply chain and logistics team and values long-term contributions with benefits like a paid sabbatical.
Provide effective and timely customer service for members, providers, and insurers regarding health care claims.
Ensure timely follow-up and organize health insurance paperwork and medical records.
Communicate status updates, negotiate with providers, and appeal claim denials on behalf of plan members.
Included Health is a healthcare company delivering integrated virtual care and navigation. They aim to raise the standard of healthcare for everyone, offering care guidance, advocacy, and personalized virtual and in-person care.
Act as the first point of contact for potential claimants, managing inbound leads via phone, text, and email.
Conduct prompt outreach to new leads using Salesforce and ZenDesk, and guide them through the onboarding flow.
Identify eligible leads and maintain accurate records of interactions to meet conversion goals.
Advocate empowers Americans to obtain government support by reducing wait times and bureaucratic obstacles in the benefits application process using AI and machine learning. They are a fully remote, small team of EDPNAs and case managers with a mission-driven culture.
You will communicate with clients on the phone to understand their situation and advise them on next steps.
You’ll master complex topics and internal tools to help hundreds of people each week.
You’ll be measured by and compensated for the impact you have on clients.
Atticus is a platform that connects sick or injured Americans with government benefits and insurance compensation. The company has raised over $100 million from top VC firms, helped hundreds of thousands of people access over $10 billion in aid, and earned over 20,000 five-star reviews.
Assist customers by phone, email, and text with questions and service needs.
Provide knowledgeable, friendly support and guidance to resolve concerns.
Maintain customer records, follow up on requests, and support business goals.
The company specializes in customer support and client relations, helping customers with questions and service needs. It is a small organization that values professionalism, reliability, and a positive team environment.
Guide users through onboarding and adoption to integrate AlphaSense into their workflows.
Drive engagement through warm outreach and live sessions to increase platform usage.
Collaborate with account managers and product teams to improve client experience and share insights.
AlphaSense delivers AI-driven market intelligence and search to empower professionals in decision-making. The company has over 2,000 employees globally, trusted by 6,000+ enterprise customers, and emphasizes a collaborative and innovative culture.
Serve as key support contact for providers, resolving inquiries and maintaining positive relationships.
Manage provider listings, procedure additions/deletions, and customer requests following established processes.
Monitor customer activity, identify improvement opportunities, and provide guidance on Marketplace tools.
Tendo is a mission-driven company building software to improve the care journey for patients, clinicians, and caregivers. It is a fast-growing company with a diverse team and hubs in several US cities, fostering a culture of innovation and collaboration.
Manage, investigate, and resolve commercial general liability claims with speed and empathy.
Communicate clearly with customers and stakeholders regarding claim status and resolution.
Handle a high volume of claims while ensuring accuracy and regulatory compliance.
Our partner is a technology-driven insurance organization that helps small businesses manage commercial insurance claims. They have a remote team and a collaborative culture focused on teamwork and professional development.
Manage and grow customer relationships, serving as their primary point of contact and advocate.
Conduct regular business reviews to ensure alignment between customer objectives and Insurity's products.
Monitor customer satisfaction and KPIs to identify issues and opportunities for upselling or cross-selling.
Insurity provides configurable cloud-native insurance software for the property and casualty market. As the largest cloud-based provider in this space, we employ a team that delivers deep industry expertise and exceptional value, fostering a culture of innovation and continuous learning.
Act as first point of contact for prospective homebuyers, managing online and phone inquiries to qualify leads and schedule appointments.
Collaborate with marketing, sales, and operations teams to enhance customer experience and drive qualified traffic to communities.
Maintain accurate records in CRM and provide support for digital marketing initiatives and sales team efforts.
Sekisui House U.S. builds homes under brands like SHAWOOD and Richmond American, leveraging over 60 years of global experience. With 2.6 million homes built, they foster a culture of teamwork, health, and work-life balance.
Handle a high volume of partner inquiries via email, live chat, and phone support, resolving technical, account, billing, and product questions.
Build relationships with partners by understanding their business goals and helping them get measurable value from StreetEasy.
Serve as the voice of the partner, translating frontline insights into actionable feedback for product, operations, and sales teams.
StreetEasy is a real estate platform that helps people buy, sell, finance, and rent homes. As part of Zillow Group, it is one of the most-visited real estate platforms in the U.S., with a culture focused on innovation and inclusion.
Inform customers of utility program opportunities and generate leads for the program team.
Explain program benefits at an expert level and recognize energy efficiency opportunities.
Schedule energy audits and coordinate with Energy Conservation Reps.
Facility Solutions Group is a leading provider of lighting, electrical, and energy management solutions. The company is one of the nation's largest single-source providers, with a culture focused on contribution and employee quality of life.
Handle high volume of user support requests via email, phone, and social media.
Triage incoming issues, accurately diagnose, and escalate bugs to engineering team.
Act as advocate for users, identify trends to enhance support process.
Promenade is a software company that helps local businesses with online and offline solutions, specializing in floral and food industries. The company is profitable, rapidly growing, and backed by top investors, with a fun, fast-paced culture.
Recruit licensed therapists to join the BetterHelp network for insurance clients.
Manage the recruitment process through emails, phone, follow-ups, and collaboration with the Onboarding and Credentialing Team.
Continuously optimize processes and enjoy teamwork while building a world-class product that makes a difference in people's lives.
BetterHelp is on a mission to remove traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world's largest online therapy service with over 30,000 licensed therapists, and we deeply invest in our team's well-being and professional development.
Lead and mentor a team of Customer Care Advisors, providing expert guidance on complex inquiries.
Resolve escalated customer and agent issues while driving performance through coaching and process improvements.
Analyze team performance, conduct quality reviews, and lead department projects to enhance efficiency.
Bestow is a vertical technology platform modernizing life insurance distribution for carriers through AI and automation. Backed by investors like Goldman Sachs and NEA, the company serves major insurers with a team that emphasizes precision, purpose, and heart.
Handle high volumes of incoming calls and produce sales leads.
Identify customer needs, provide accurate information, and resolve complaints.
Maintain records, follow communication procedures, and exceed service targets.
Twelve31 connects clients with product/services support and resolves customer issues. The company emphasizes a customer-first culture and seeks empathetic, communicative team members.
Answer incoming customer live chats and emails regarding website navigation and service questions.
Build relationships with new customers to understand and achieve their needs.
Provide administrative support to the customer service team and assist with overflow work.
HVUD is a water utility company focused on providing safe drinking water. They value a team environment and safety, though company size is not disclosed.