Serve as a frontline resource providing high-quality support to TLN owners, advisors, and internal partners across North America.
Resolve inquiries efficiently in a fast-paced, high-volume call center environment, ensuring a professional customer experience.
Act as a key liaison between advisors and internal teams, contributing to problem resolution and process improvement.

Qualifications:

Possess 3+ years of experience in the travel industry, preferably with a travel advisor background.
Demonstrate strong analytical, problem-solving, and decision-making skills while working well under pressure.
Maintain proficiency in Microsoft Office and ability to learn new technologies; experience with Salesforce or travel CRMs is a plus.

Pay and Benefits:

Benefit offerings include choice of medical and dental plans, vision insurance, FSAs, and company-paid life insurance.
The role includes paid parental leave, paid time off, a 401(k) Plan with company match, and discounted employee travel options.
The salary range represents U.S. candidates and factors like years of experience and geographical location are considered for pay.

Internova Travel Group

Travel Leaders Network is one of the largest sellers of luxury travel, cruises and tours, focused on supporting a passionate community of travel professionals. The company is part of the Internova Travel Group, representing about 5,700 travel agency locations across the U.S. and Canada, assisting millions of travelers annually with supplier partnerships, technology, and support.

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