E-commerce Customer Support Virtual Assistant

Customer Support & Ticket Management:

• Respond to customer inquiries via email and Zendesk ticketing system
• Provide accurate and professional support regarding products, orders, shipping, returns, and marketplace policies
• Assist customers with damaged, incorrect, or missing items

Returns, Refunds & Reshipments:

• Guide customers through return, refund, and reshipment processes
• Ensure cases are handled efficiently and according to company policies
• Maintain clear and empathetic communication throughout the resolution process

Vendor Coordination:

• Act as the intermediary between customers and vendors
• Communicate with vendors to resolve order issues or obtain required documentation
• Follow up as needed to ensure timely responses and resolutions