Respond to users in a timely, friendly, and professional manner.
Research, troubleshoot, and recommend solutions for open orders and account-related issues.
Poshmark is a leading fashion resale marketplace powered by a vibrant, highly engaged community of buyers and sellers and real-time social experiences. Since its founding in 2011, Poshmark has grown its community to over 130 million users and generated over $10 billion in GMV, helping sellers realize billions in earnings, delighting buyers with deals and one-of-a-kind items, and building a more sustainable future for fashion.
Process customer orders with suppliers, confirming product availability, pricing, and shipping details.
Communicate with clients via the ticketing system to resolve order-related questions or issues.
Proactively inform customers of order exceptions, delays, or changes, providing clear next steps.
Workwize helps IT teams easily equip their remote and global teams with IT equipment using an automated SaaS platform for hardware deployment, management, and retrieval in 100+ countries. They have 50,000 users and 120,000 devices under management, solving hybrid work challenges and allowing IT teams to focus on strategic initiatives.
Monitor and respond to inbound customer chats during business hours.
Own and manage the full lifecycle of support tickets (from triage to resolution).
Identify recurring questions or issues and contribute to our internal documentation and customer-facing knowledge base.
Revenue Vessel is a software platform that helps logistics professionals access and analyze import data, primarily serving freight forwarders, customs brokers, trucking companies, and logistics tech providers across the U.S. and beyond. As they grow, they’re committed to delivering fast, accurate, and helpful support that matches the operational urgency of their customers.
Serve as the frontline voice of Ruggable to consumers via phone, chat, and email.
Provide timely resolution to consumer inquiries about returns, cancellations, and order status.
Be a team player, supporting teammates and sharing tools to enhance efficiency.
Ruggable is a direct-to-consumer e-commerce brand based in Los Angeles, California. They own a patented washable rug design and are disrupting the home décor industry with a loyal customer base and talented team of caring people delivering results.
Serve as a primary point of contact for customer inquiries across multiple channels.
Resolve customer concerns related to orders, shipping, and products using established policies.
Partner with Operations and Logistics to investigate fulfillment errors and improve workflows.
Newton Baby is dedicated to designing safer, healthier, and better products for sleep and play. As part of Resident, they offer the resources and stability of a high-performing company while maintaining a focus on growing the Newton brand and family reliance.
Research target markets, identify market size, competition, and pricing.
Research local labor availability, wage ranges, and staffing requirements.
Build B2B lead lists, maintain CRM records, and assist with outbound preparation.
20four7VA seeks offshore independent contractors to deliver remote services to clients worldwide, focusing on developed markets. The client is a private investment firm that builds, acquires, and scales businesses in commercial service industries.
Respond to and resolve queries from our customer’s customers via email.
Escalate advanced/ complex queries to the appropriate internal channels.
Continuously improve your knowledge of the Paddle products and increase your ability to understand more and more advanced queries in order to grow in your role.
Paddle provides an all-in-one platform for modern SaaS execution, powering growth for over 2000 software companies globally. They are a diverse team of 160+ people, that values flexibility and offer a transparent, collaborative, friendly and respectful culture.
Respond to customer queries and requests via email in a thoughtful and timely manner.
Consult users on best practices and how Firstbase operates as a product expert.
Collect and share user suggestions and pain points with the Product and Operations teams.
AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. They power millions of subscriptions worldwide for organizations and enable a values-driven culture where you can Be Seen, Be Yourself, and Do Your Best Work.
Support the team in the exciting day-to-day operations of our marketplace business.
Take ownership of product approvals , ensuring that new products are ready to go live.
Help optimize seller performance , working together to improve their success.
Redcare Pharmacy is Europe’s No.1 e-pharmacy powered by passionate teams and cutting-edge innovation. They strive to create a healthy collaborative work environment where every employee feels valued and inspired to contribute to their vision of health.
Solving possibly complex requests from guests with creativity
Coordinating with cross-functional teams on various aspects of setting up a newly onboarded property
Wander owns the demand, booking, smart home technology, home management, and the homes themselves, creating an unmatched guest experience. They are backed by legendary investors and have a team of experienced startup operators.
Manage and execute social media strategy across platforms.
Build and manage email campaigns in ActiveCampaign.
Develop and follow a consistent posting schedule to drive engagement.
20four7VA connects offshore independent contractors with clients worldwide, focusing on developed markets. They aim to improve business efficiency, enhance service delivery, and support operational functions through high-quality, task-specific services rendered by qualified contractors.
Respond to users via chat, email and calls with clarity, empathy, and expertise
Identify recurring patterns or issues and share insights with Engineering & Product
Collaborate in a public, written-first environment
Beside is creating a seamless layer that passively structures and acts on conversations across mobile, desktop, and live interactions. They believe in extreme ownership, radical transparency, where every team member is empowered to think, build, and lead.
Serve as a primary point of contact for customer support inquiries, delivering thoughtful, timely, and high-quality responses.
Build trusted relationships with customers by clearly explaining issues, solutions, and next steps.
Identify potential product bugs, data issues, or technical gaps and create clear, actionable Jira tickets for Engineering.
They are a fast-growing tech startup on a mission to revolutionize fundraising through the power of AI and machine learning. Their autonomous fundraising platform empowers nonprofit organizations, schools, and mission-driven teams to raise more money with less effort.
Use technical expertise and customer service skills to resolve questions for online merchants
Communicate clearly in writing to both technical and non-technical people
Identify patterns, recommend improvements, troubleshoot and escalate bugs to engineering
Recharge is the subscription platform for innovative brands, committed to building the future of commerce around customer retention. They are known for product innovation and focus on ease of use, with over 20,000 brands globally.
Serve as a primary point of contact for customers via email, chat, and phone
Provide clear, accurate, and empathetic support across a variety of customer needs
Troubleshoot technical issues related to product integrations and sales tax filings (e.g., e-commerce platforms and payment systems)
Our client is a fast-growing, product-led SaaS company that helps online businesses simplify and automate sales tax compliance across the United States. As the company continues to grow, they are building a high-impact Customer Support team that plays a critical role in customer satisfaction, retention, and long-term success.
Manage the Shopify admin backend, ensuring site health and performance.
Add, edit, and remove products, variants, pricing, and product details.
Collaborate with internal teams to support new initiatives and updates.
Casago is a vacation rental company that strives to create exceptional experiences. They have grown into a trusted industry leader that values contributions and invests in employee growth.
Assign, track, and manage deliveries for an assigned portfolio of client accounts
Dispatch contracted drivers accurately and on time, aligned with team performance goals
Monitor live deliveries and make proactive, real-time adjustments to improve outcomes
Sharebite is a food ordering platform for companies to feed their employees, combating food insecurity by donating a meal for every order placed with local partners. The firm has donated over 15 million meals and has been recognized as Inc. Magazine's Best in Business.