Process orders by managing and working through the assigned case queue.
Provision new and existing customer accounts across multiple platforms for various products.
Resolve issues related to purchases or provisioning in coordination with the appropriate internal teams.
Turnitin is a recognized innovator in the global education space, partnering with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. They are a global organization with team members in over 35 countries and promote a remote-first culture that empowers their team.
Respond to customer inquiries via email and Zendesk ticketing system.
Guide customers through return, refund, and reshipment processes.
Act as the intermediary between customers and vendors.
20four7VA connects clients worldwide with offshore independent contractors. They focus on providing virtual assistants to developed markets. They aim to improve business efficiency by offering task-specific services through qualified contractors on their platform.
Serve as a primary point of contact for customer inquiries across multiple channels.
Resolve customer concerns related to orders, shipping, and products using established policies.
Partner with Operations and Logistics to investigate fulfillment errors and improve workflows.
Newton Baby is dedicated to designing safer, healthier, and better products for sleep and play. As part of Resident, they offer the resources and stability of a high-performing company while maintaining a focus on growing the Newton brand and family reliance.
Monitor design development communications to meticulously gather, log, and track style specifications and revisions.\n- Create and maintain accurate SKUs and technical descriptions for all new jewelry samples.\n- Create and place purchase orders (POs) for samples, gemstones, and diamonds; Actively follow up with external vendors to guide orders through to completion.
Assist World is a premier wholesaler and distributor in the Fine/Bridge Jewelry industry, specializing in comprehensive brand support for the top US television shopping networks, traditional retail, and e-commerce. They pride themselves on moving high-quality designs from concept to market with precision and speed, fostering a collaborative and professional virtual work environment.
Responsible for order intake and management of customer’s web based, email, EDI or faxed POs from receipt to invoicing.
Proactively monitors customer orders, service levels, and order patterns- identifying and implementing account management and processing improvements to meet and exceed customer expectations.
Supports customer needs through cross-functional channels with aptitude to learn multiple product lines, execute various processes aligned to each, and build strong customer partnerships.
Amcor is the global leader in developing and producing responsible consumer packaging and dispensing solutions across a variety of materials for nutrition, health, beauty and wellness categories. Supported by a commitment to safety, over 75,000 people generate $23 billion in annualized sales from operations that span over 400 locations in more than 40 countries.
Provide personalized communication to Felix users across all mediums.
Work within the Felix partnership ecosystem to ensure the highest quality of care.
Document common user issues effectively and influence product improvements.
Felix is Canada’s first end-to-end platform providing on-demand treatment for everyday health, creating digital-first solutions that increase access for common healthcare needs. Founded in 2019, Felix's approach encompasses assessments, lab testing, prescriptions, delivery, and ongoing care. They have an incredible culture and a highly collaborative and high-performing team.
Responsible for scheduling and monitoring incoming product shipments.
Communicates directly with cross-functional teams and carriers.
Works with production staff to achieve on-time customer deliveries.
Red8 is a company that provides IT solutions and services. They foster a collaborative environment, and their team is dedicated to delivering innovative and effective solutions to meet their clients' evolving needs.
Be the first point of contact and support customers from online order to verification.
Research the current status of orders in close cooperation with colleagues from other departments and ensure smooth delivery of vehicles.
Maintain an overview of upcoming tasks and set priorities within the team to ensure customers receive their car as quickly as possible.
Autohero is an innovative online shop for inspected used cars and part of the AUTO1 Group, Europe's leading platform for automotive retail. Their innovative platform enables customers to conveniently, securely, and transparently purchase high-quality used cars online.
Play a key role in enabling sellers to be more efficient and focused on winning business.
Work with cross functional teams to identify and manage processes to move opportunities to recognized revenue faster.
Drive compliance with company policies, business rules and rev rec principles.
NielsenIQ delivers consumer intelligence, providing a complete understanding of consumer buying behavior and new pathways to growth. They combined with GfK in 2023 and are an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
Handle order entry and resolution with precision and professionalism.
Provide accurate product and order information, and resolve issues.
Manage time effectively and prioritize tasks strategically.
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. They specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
Assign, track, and manage deliveries for an assigned portfolio of client accounts
Dispatch contracted drivers accurately and on time, aligned with team performance goals
Monitor live deliveries and make proactive, real-time adjustments to improve outcomes
Sharebite is a food ordering platform for companies to feed their employees, combating food insecurity by donating a meal for every order placed with local partners. The firm has donated over 15 million meals and has been recognized as Inc. Magazine's Best in Business.