Source Job

• Assist franchisees with order tracking and resolving issues.
• Act as a bridge between franchisees and suppliers.
• Respond to support requests through Gorgias and email.

Casago is a vacation rental company where people create exceptional experiences, delivering genuine hospitality. They value contributions, invest in growth, and give the opportunity to impact homeowners and guests.

• Addressing customer concerns, issues, and inquiries with efficiency and empathy.
• Maintaining and enhancing customer satisfaction and loyalty through timely and accurate problem-solving.
• Collaborating with internal teams to ensure a seamless customer experience.

Helium 10 is at the forefront of e-commerce solutions, providing brands with everything they need to scale in today’s digital marketplace.

• Design and manage webinars, automated email campaigns, and in-app messaging for merchant success.
• Facilitate smooth onboarding to ensure merchants quickly achieve their 'aha!' moment.
• Collaborate with Marketing and Product teams to create educational resources.

Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates to fill positions at partner companies.

• Build strong relationships with WEBTOON community members and resolve their questions through our official support channels.
• Respond to incoming user inquiries, complaints, feedback, and reports
• Follow operational processes and procedures to address issues and maintain positive user support experience

WEBTOON Entertainment is a leading global entertainment company and home to some of the world's largest storytelling platforms. With approximately 155 million monthly active users, WEBTOON Entertainment’s IP & Creator Ecosystem of aligned brands and platforms include WEBTOON, Wattpad--the world’s leading webnovel platform--WEBTOON Productions, Studio N.

Provide answers to customers queries through website and live chat related to Tamara’s services. Deliver exceptional customer service through accurate information and tailored solutions. Solve customer issues and find solutions quickly, even in a fast-paced environment.

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true.

• Deliver timely support via email and chat that reflects Karat's brand voice while consistently meeting SLAs.
• Triage and route inquiries to the right internal teams.
• Adhere to standard operating procedures while adapting to the dynamic needs of a high-volume, global support environment.

Karat is the world's largest interviewing company, transforming organizations around the world. They provide a system for technical leaders who want to take control of how they hire top engineers, elevate their teams and contractors, and stay ahead.

• Manage Support requests through email, phone, and chat channels
• Conduct troubleshooting calls, chats, and emails
• Interface with Product/Engineering to meet user needs

FiscalNote (NYSE: NOTE) is a leader in policy and global intelligence. By uniquely combining data, technology, and insights, FiscalNote empowers customers with critical insights and the tools to turn them into action. They value diversity and are committed to creating an inclusive environment for all their employees.

Respond quickly and accurately to a high volume of inbound phone calls, chats, and emails. Maintain a customer satisfaction level over 90%. Communicate and collaborate with your team on Slack to provide solutions for our customers.

Owner is the AI growth system for local restaurants.

Act as the project manager for the successful onboarding of accounts, and provide ongoing support for assigned customers. Collaborate with technical support, sales, product, and engineering to answer customer questions. Plan and organize customer data to power effective campaigns and newsletters.

Customer.io powers automated communication that people actually want to receive.

• Facilitate deliveries from booking to successful drop-off.
• Provide best-in-class support for customers and drivers.
• Communicate with contacts to ensure deliveries are completed smoothly.

Curri provides on-demand, last-mile logistics for construction and adjacent industries with our nationwide fleet of cars, trucks, and flatbeds.

Respond to customer inquiries across various channels including social media, email, phone, text, and live chat. Moderate the Facebook Group and other brand communities. Identify emerging topics across social channels and translate them into actionable insights.

Hungryroot is using AI to build the most consumer-centric food and wellness company to ever exist and delivers healthy groceries, easy recipes, and essential supplements.

• Manage the Head of Risk’s email inbox, ensuring critical items are addressed.
• Assist with scheduling meetings and coordinating calls to support the risk team.
• Help triage SLA breaches and communicate with other Risk team members.

Frontier is a subsidiary of Fresh Prints that helps companies grow full-time, cross-functional teams abroad by hiring the smartest people and placing them into the best companies.

• Lead a global support organization of onshore specialists and offshore BPO agents.
• Develop and leverage KPIs to drive improvements in efficiency, resolution quality, cost per ticket, agent productivity and customer satisfaction.
• Act as the frontline VOC function, surfacing key themes to Marketplace, Product, and Executive teams, helping shape the future of our category-defining service

Order.co is a B2B Ecommerce Platform that simplifies purchasing and transforming how businesses connect with vendors through our marketplace.

• Monitor and respond to inbound customer chats during business hours.
• Own and manage the full lifecycle of support tickets (from triage to resolution).
• Identify recurring questions or issues and contribute to our internal documentation and customer-facing knowledge base.

Revenue Vessel is a software platform that helps logistics professionals access and analyze import data, primarily serving freight forwarders, customs brokers, trucking companies, and logistics tech providers across the U.S. and beyond. As they grow, they’re committed to delivering fast, accurate, and helpful support that matches the operational urgency of their customers.

• Foster a high-performing partner network by discussing performance trends and aligning on clear goals for improvement.
• Review and respond to internal escalation requests in a timely and accurate manner.
• Collaborate with cross-functional team members to support company goals and performance targets.

Phil, founded in 2015, is a Series D health-tech startup building a platform that streamlines the process of patients receiving prescriptions by interfacing between doctors, pharmacies, and patients. The team is a group of like-minded individuals from varying backgrounds, passionate about creating a new and innovative healthcare platform focused on patient experience and overall human wellbeing.

• Serve as the first point of contact for partner inquiries, providing timely support.
• Collaborate with internal teams to resolve partner-related challenges.
• Contribute to the creation and maintenance of partner FAQs and documentation.

iCIMS is a software company providing recruiting solutions for businesses to attract, engage, hire, and advance talent that drives business transformation.

• Resolve support tickets and live chats every week while maintaining accuracy and empathy.
• Use account tools confidently to fix issues, taking full ownership of the resolution.
• Detect unusual account activity and act quickly using the correct workflows.

DISQO's mission is to build the world’s most trusted ad measurement platform that fuels brand growth. Joining DISQO Nation means becoming part of a community that champions speed, innovation, and continuous growth.

• You will own the full customer journey, from pre-sales support through onboarding, aftersales, and long-term retention.
• Acting as a key connector between sales, operations, logistics, and service partners, you will ensure customers receive a seamless, high-quality experience at every touchpoint.
• The position combines leadership, operational excellence, and problem-solving in a fully remote, globally distributed setting.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.