Luxury Client Advocate

Role & Responsibilities:

• Building and nurturing long-term relationships with a portfolio of UHNW clients — ensuring every need is met with professionalism, discretion, and genuine care.
• Advocating for the client throughout their journey with the sales team — anticipating needs, coordinating next steps, and keeping every touchpoint seamless without handling the sale directly.
• Managing client interactions and data accuracy in HubSpot and Podium — ensuring timely, thoughtful follow-ups and a complete client history.

Qualifications & Requirements:

• 2+ years of client-facing experience — customer support, client relations, or client advocacy background.
• Direct experience in luxury retail or a luxury service industry is a strong plus.
• Comfortable and confident engaging with ultra-high-net-worth (UHNW) clients — you understand the pace, discretion, and expectations required to serve this clientele well.
• Experience with CRM and client management tools such as HubSpot, Podium, or Zendesk — willingness to learn new systems required.
• Excellent written and verbal English communication skills — you build trust quickly with discerning, detail-oriented clients.

Compensation & Benefits:

• Competitive salary in USD per month, depending on experience.
• Fully remote — 8-hours-of-work shift based on US Mountain Time.
• 3 weeks of PTO per year plus U.S. holidays.
• The opportunity to work with a prestigious client base in the luxury industry.
• A supportive, mission-driven culture through Veta Virtual and our client.