Senior Candidate Experience Specialist, AMER

Responsibilities:

• Lead and develop a regional team of Candidate Experience Specialists, setting quality standards for interview coordination, offers, and data hygiene.
• Balance workloads, monitor capacity, and flag resourcing gaps to leadership to prevent candidate impact.
• Resolve escalated scheduling conflicts, candidate issues, and process gaps with clear recommendations.

Requirements:

• Substantial experience in candidate experience or recruiting coordination, including interview scheduling, offers, and background checks.
• Ability to lead and develop team members through mentoring and direct feedback, even without formal authority.
• Strong attention to detail, data-driven problem-solving, and experience with applicant tracking systems like Greenhouse.

About the team:

• The Candidate Experience team supports candidates through interview coordination, offers, contracts, and the transition to onboarding.
• The team works across time zones, using transparent documentation and asynchronous collaboration.
• Regional leads partner to resolve process differences and bring regional evidence into global improvements.