Responsible for managing a portfolio of mid-tier clients.
Participate in pre-sales discovery, lead implementation coordination, and ensure long-term client success.
Serve as the primary point of contact throughout the client lifecycle.

Essential Functions:

Participate in pre-sales discovery sessions and contribute to solution design.
Conduct semi-customized program reviews and provide strategic recommendations.
Collaborate with internal teams to ensure timely delivery and client satisfaction.

Requirements:

Understanding of customer success principles and SaaS business models.
Strong analytical and communication skills.
Ability to manage multiple client relationships and competing priorities.

Security Requirement:

Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability.
Responsible for ensuring the data privacy of our employees and customers.
Taking all required privacy training in a timely manner, in accordance with company policies.

Granicus

Granicus is dedicated to building and maintaining technology that transforms the Govtech industry by connecting governments and constituents. With 5,500 federal, state, and local government agencies served, they empower stronger relationships between government and residents across multiple countries, fostering meaningful change for communities globally.

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