People Operations Specialist

Employee Lifecycle:

• Support onboarding, offboarding, background checks, documentation, and leaver administration.
• Coordinate internal movements with People Partners and IT, and maintain accurate employee records.

Employee Support & Service Desk:

• Organize employee support pathways and resolve queries efficiently through Jira or shared inboxes.
• Maintain a People knowledge base and monitor ticket resolution times to uphold SLA standards.

Data & Compliance:

• Ensure employee data accuracy and integrity across systems, adhering to data protection standards.
• Draft HR documentation such as promotion letters and contract variations, and support audit preparation.

Process Management:

• Assist with annual handbook updates, policy monitoring, and uploading content onto internal systems.
• Propose process enhancements and contribute to People team projects focused on efficiency and scalability.