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Key Responsibilities:

  • Act as a strategic consultant and trusted advisor to mid-market and enterprise customers.
  • Own the customer as primary point of contact, defining success plans and ensuring clear communication.
  • Partner with Strategic Account Manager to develop account plans and identify expansion opportunities.

Qualifications:

  • At least 7+ years of Customer Success or related experience in a B2B environment.
  • Experience consulting and translating customer business needs into technology solutions.
  • Fluent in German and English.

Work Arrangement:

  • Hybrid model from Berlin office (Mon/Wed/Thu in office, Tue/Fri remote) or 100% remote from anywhere in Germany.
  • Engage with C-level stakeholders and conduct executive business reviews.

Freshworks

Freshworks builds uncomplicated service software that delivers exceptional employee and customer experiences. Nearly 75,000 companies, including Bridgestone and New Balance, trust Freshworks to power their operations.

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