Take ownership in resolving escalated customer concerns, including capturing all facts, following outlined resolution steps, and responding to letters of inquiry.
Interact and coordinate with stakeholders such as zones, dispatchers, and technicians to successfully resolve consumer issues.
Complete consumer satisfaction reviews before case closure and meet work schedule demands with compliance and integrity.

Requirements:

High School Diploma or GED, plus a minimum of 1-year call-center and 2-years escalated customer service experience.
Ability to communicate effectively in English with excellent written and verbal skills, and moderate to advanced computer skills.
Exceptional organizational skills to multi-task effectively while handling high-volume calls and multiple online applications.

Work Environment:

Dedicated distraction-free work area with ASI-provided equipment, including dual monitors, and a climate-controlled environment.
Local internet provider with ethernet connection (no Satellite, Pre-paid, or DSL) meeting specific speed requirements for ping, download, and upload.
Flexible work arrangement created with leadership to balance individual, team, and organizational needs in a trust-based culture.

Advanced Services Inc.

Advanced Services Inc. (ASI) has been providing customer service for GE Appliances consumers since 1990, resolving their questions and concerns. The company has a culture of celebrating and rewarding employees, positioning talent for career growth, and is powered by a commitment to inclusion, diversity, and a Zero Distance philosophy that values every individual's contribution.

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