Similar Jobs
See allSupport Engineer
Onboarded
US
Customer Support
APIs
SQL
AI Engineer & Support Lead
Jobgether
Latin America
Python
JavaScript
REST APIs
AI Engineer & Support Lead
Nortal
Latin America
Python
JavaScript/TypeScript
REST APIs
Director of Technical Support Engineering
GrowthLoop
North America
SQL
APIs
Debugging
Manager of Applied AI, Solutions Support Engineering
Wiz
US
Python
TypeScript/JavaScript
Zendesk
About Exa:
- We are building a search engine for the AI era, backed by top investors.
- We are a team of about 100 based in San Francisco, with a high-agency, low-ego culture.
About the Role:
- As Support Engineer for PAYGO, you own all inbound questions from developers.
- You will work with AI support tools, docs, Product and Engineering.
In This Role You Will:
- Own the PAYGO queue and debug issues with customers.
- Triage issues and escalate with full context.
- Spot growth opportunities and improve the AI first line.
Requirements:
- Programming experience and clear, short writing.
- Good judgment and comfort working AI-first.
- Early-career candidates welcome.
Exa
Exa is building a search engine for the AI era. They are a team of about 100 people based in San Francisco with a high-agency, low-ego culture.