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Role Overview:
- Build and lead technical support engineering, including recruiting, coaching, and staying hands-on.
- Own the end-to-end customer support experience from intake to resolution.
- Partner with Engineering and Product to establish escalation paths and reduce interruptions.
AI and Automation:
- Design AI-assisted intake, triage, and diagnostics connected to approved knowledge and context.
- Enable AI agents to manage workflows and work toward self-healing support systems.
- Expand automation to improve resolution, quality, and productivity.
What We Offer:
- Salary range $170,000–$180,000 USD plus equity and variable compensation.
- Flexible, remote-first culture with monthly Recharge Days and home office stipend.
- Comprehensive medical, dental, vision coverage, and 401(k) or RRSP with company match.
GrowthLoop
GrowthLoop built the first composable CDP, helping marketers leverage live, first-party data from their cloud warehouse to launch highly targeted campaigns. Founder-led, the company partners with brands like Google, Costco, Ford, and Whirlpool, and is now building an agentic system using causality data to improve customer outcomes.