Own the support queue, triaging and resolving customer issues against SLAs.
Diagnose technical issues across APIs, integrations, and data mappings, escalating to Engineering when needed.
Act as named support contact for dedicated accounts and run compliance operations like I-9 and E-Verify.
Onboarded is a platform that helps customers run onboarding and compliance operations. It is a fast-growing startup with a remote-first culture and an AI-first support team that invests in employee growth.
Combine hands-on AI engineering with platform support to ensure teams can effectively use approved AI tools and internal solutions.
Monitor platform health, usage, and adoption, ensuring AI tools remain reliable and effective for business teams.
Design, build, and maintain custom integrations, Slackbots, and AI agents that connect enterprise AI tools with internal content, systems, and workflows.
The partner company distributes AI platforms across international organizations, focusing on security and IT. It operates with a small distributed LATAM team and supports US-based clients, offering a collaborative remote environment.
Own support and adoption for enterprise AI platforms, from onboarding to vendor escalations.
Build custom integrations, Slackbots, and agents connecting AI tools to internal workflows.
Manage incoming AI use-case requests while keeping stakeholders updated.
Nortal builds AI and data systems for global enterprises and public institutions. For over 25 years, it has fostered an autonomous, no-micromanagement culture with about 160 hires a year.
You will build and lead a distributed technical support engineering team, recruiting and coaching engineers while staying hands-on in complex cases.
You will own the end-to-end support experience, including intake, escalation, customer communication, and 24/7 incident response.
You will partner with Engineering and Product to reduce interruptions, improve knowledge tooling, and design AI-native support systems.
GrowthLoop built the first composable CDP, helping marketers leverage live, first-party data from their cloud warehouse to launch highly targeted campaigns. Founder-led, the company partners with brands like Google, Costco, Ford, and Whirlpool, and is now building an agentic system using causality data to improve customer outcomes.
Lead and mentor an AI-first team of internal tool developers, owning the roadmap for our support experience.
Serve as a hands-on technical leader, writing and reviewing code in Python, TypeScript/JavaScript, and Apex.
Own Zendesk platform and integrations with Salesforce and ServiceNow, using AI to automate ticket triage and resolution.
Wiz is a cloud and AI security platform that connects code, cloud, and runtime to help teams secure cloud and AI applications. Trusted by over 65% of the Fortune 100, we are one of the fastest-growing startups, powered by Google, with a culture that values world-class talent and creative freedom.
Own complex technical investigations for top-tier customers, analyzing code and logs.
Bridge support and engineering with clear escalations and SDK troubleshooting.
Coach teammates, lead retrospectives, and drive improvements to documentation.
Spreedly provides an intelligent payments platform, connecting merchants to 150+ payment gateways and 40+ payment methods through a single API. Founded in 2007, the company's 'Spreedlings' value transparency, courageous collaboration, and self-driven leadership.
Troubleshoot customer issues across Tray's orchestration and AI platform, analyzing logs and API calls to find root causes.
Bridge support and engineering by triaging tickets, reproducing issues, and routing them with evidence.
Build knowledge through incident response, knowledge base articles, and platform maintenance.
Tray.ai is an enterprise orchestration platform for data and AI, unifying AI agent building, MCP governance, integration across 700+ apps, and automation. Trusted by companies like Cisco and Airbnb, the team is humble but fiercely ambitious, with a culture of friendship, transparency, and looking out for one another.
Own technical support for developers building with AgentMail, debugging API requests, webhooks, and integrations.
Reproduce issues and determine whether something is expected behavior, developer error, a documentation gap, or a product bug.
Notice recurring questions and surface patterns to the team to fix underlying problems.
AgentMail gives AI agents their own email inboxes to help developers build agentic applications. We're a small, focused team that values developer experience and technical excellence.
Build demos, workshops, and on-demand training for the team and customers.
Represent Exa at events including conferences, meetups, and user groups.
Serve as the subject-matter expert on Exa's products and agent use cases.
Exa is building a search engine for the AI era. The company raised a $250M Series C and has a team of about 100 employees, based in San Francisco, with a high-agency, low-ego culture.
Provide customer support via tickets, phone, email, and virtual meetings to help customers use Texada's applications.
Troubleshoot and resolve complex software issues while managing urgent incidents and coordinating with internal teams.
Create training documentation and knowledge articles, and coach customers on best practices.
Texada builds cloud-native software for heavy equipment dealerships and rental businesses, connecting sales, service, and rental on one platform. The company values innovation, learning, and diversity, with a collaborative and inclusive culture.
Own complex technical issues end-to-end, from reproduction to root cause and resolution.
Diagnose failures in webhooks, REST APIs, workflows, and automations using logs and tools.
Serve as final escalation before Engineering and turn hard cases into runbooks and fixes.
Kustomer is the AI-native customer experience platform that unifies customer data, conversations, and workflows into a single timeline. This remote-friendly company, backed by Norwest, has raised $90M and operates with teams across the U.S. and hubs in NYC and London.
Build shared SDKs, APIs, and infrastructure for AI features and agentic workflows.
Integrate durable execution infrastructure for long-running agent workflows, including checkpointing, retries, and human-in-the-loop steps.
Develop evaluation and debugging tools that turn production failures into measurable improvements and regression coverage.
Vanta helps businesses automate security monitoring and demonstrate trust through compliance with standards like SOC 2, HIPAA, and ISO 27001. Founded in 2018, it has a kind, talented team and thousands of customers worldwide.
Build production-ready LLM applications across backend, data, and front-end.
Partner with customers in the field to deploy and iterate AI solutions.
Codify reusable patterns and influence the platform roadmap.
ServiceNow provides an AI control tower for business reinvention, bringing together AI, data, and workflows. The company powers 85% of the Fortune 500 and fosters an AI-native culture where technology and talent work together.
Own the end-to-end technical relationship with enterprise customers and architect AI solutions.
Design and build integrations between the Moveworks Platform and enterprise systems.
Serve as trusted technical advisor and drive AI adoption across engagements.
ServiceNow is an AI platform company that automates workflows and integrates AI solutions for enterprises. The company serves 85% of the Fortune 500 and fosters an innovative and collaborative culture.
Investigate and resolve complex technical issues submitted by users worldwide.
Reproduce edge-case user scenarios and submit clear, detailed bug reports to product teams.
Collaborate directly with developers and QA engineers to drive fixes and create knowledge base articles.
We create intelligent software development tools for developers and teams. With more than 15 million users and over 300,000 companies relying on our products, we are an open and inclusive workplace.
Triage and respond to daily merchant and customer tickets via Slack and Pylon, meeting SLA targets.
Build internal tooling and automate workflows using Retool, Metabase, and SQL to reduce support friction.
Partner with Engineering, Product, and Operations to debug issues, test new features, and improve support systems.
Flex provides technology that enables health and wellness brands to accept HSA and FSA payments online, including real-time eligibility verification and split payments. It is an early-stage startup with a small, scrappy, remote-first team.
Respond to technical issues via Slack, Linear, and Pylon, acting as the bridge between Customer Success and Engineering.
Troubleshoot product, integration, and API issues, escalate bugs, and maintain technical support documentation.
Use TypeScript, REST APIs, SQL, and cloud tooling to build internal tools and implement AI workflows for support efficiency.
Levanta is the creator affiliate platform built for modern e-commerce, connecting brands, creators, publishers, and marketplaces through a single platform for creator discovery, activation, partnership management, payments, and cross-channel performance measurement. Following a $22 million Series B and with over $43 million in total funding, the company is expanding its team and investing in technology across the retail ecosystem.
Own technical execution for deploying Talkdesk's Agentic AI platform into strategic enterprise customers.
Design architectural blueprints for AI agent solutions and manage cross-system dependencies.
Mentor junior FDEs and drive alignment with customer engineering executives.
Talkdesk is an AI-first customer experience company, providing an agentic AI platform to transform enterprise customer interactions. Our global team of innovators is building AI-first solutions that put empathy, trust, and transparency at the center of every interaction.
Build and own evaluation infrastructure for Circle's AI agents.
Diagnose quality breakdowns across the agent pipeline.
Grow datasets and lead the AI Quality engineering team.
Circle builds an AI-powered all-in-one platform for digital businesses, uniting audiences with discussions, live streams, events, chat, courses, and payments. It's a fully remote team of about 270 people from 30+ countries, with an async culture and annual global offsites.
Answer live chats and support tickets across membership, events, finance, CRM, and website tools.
Write and update help content and build in-product help to drive self-service.
Improve the AI support agent Buzz, trace ticket causes, and recommend product and documentation fixes.
Membee is the all-in-one membership management platform for associations, chambers, nonprofits, and clubs, automating renewals, events, payments, and communications. The team is small and quality-of-life-focused, with a culture of humility, honesty, hunger, and horizon.