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Responsibilities:
- Provide technical support via phone, email, video calls, and ticketing systems from 4pm to 12am EST.
- Guide customers through troubleshooting and best practices for robot deployment.
- Collaborate with engineering and field service teams to resolve complex issues.
Basic Qualifications:
- Associate degree or higher in a technical field.
- 2+ years of experience in technical support or robotics.
- Proven troubleshooting skills with mechanical, electrical, or software systems.
Preferred Qualifications:
- Understanding of networking, protocols, and device connectivity.
- Experience with collaborative robots or industrial robot programming.
- Knowledge of Python, C++, ROS, or Linux/Ubuntu.
Compensation and Benefits:
- Salary range $80,000 to $120,000 depending on experience.
- Eligible for Employee Stock Options.
- Benefits include PTO, medical/dental/vision insurance, life insurance, disability insurance, and 401(k).
Standard Bots
Standard Bots is revolutionizing real-world automation by making robotic systems accessible to everyone. Their AI-powered platform enables robots to tackle unprecedented challenges through an intuitive instruction interface.