The Nextracker Account manager will manage day-to-day interactions with assigned customer accounts. This role will include a mix of internal and external task management responsibilities. Internally, coordinating cross-functional departments to execute projects from conception to implementation. Externally, the Account Manager will also be responsible for keeping customers current on Nextracker’s product and service portfolio, delivering prompt, competitive and accurate project proposals, and negotiating / closings deals.
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The Director of Customer Retention is responsible for designing, executing, and optimizing NWN customer retention and renewal strategies across Managed Services. This role leads a team of renewal managers and specialists, ensuring retention targets and gross profit objectives are achieved. Driving strategic enterprise agreements, growth through upsell, cross-sell, and expansion opportunities.