The Regional Admissions Director (RAD) manages a group of territories that consists of 8-12 Field Admissions Representatives while providing leadership through ongoing and consistent training, coaching, development and hiring of top talent. This role requires building effective teams while maintaining focus on achieving results.
Reporting to the Senior Manager of Knowledge Management and Customer Community, the KCS Coach Lead & Technical Writer is a dual-role position responsible for leading our Knowledge-Centered Service (KCS) coaching initiatives across the organization, while also supporting the RFP team with high-quality technical writing. You are passionate about knowledge sharing, continuous improvement, and delivering compelling content for client proposals.
As a KCS Enablement Specialist, you'll champion Knowledge-Centered Service (KCS®) practices across our open-source database support organization. Responsibilities include enabling support, engineering, and community teams to effectively capture and share knowledge, supporting issue resolution, improving customer experience, and empowering our user community.