Build and nurture trusted advisor relationships with assigned customers to ensure value and alignment.
Lead customers through onboarding and drive adoption through proactive engagement.
Monitor customer health metrics and collaborate cross-functionally to meet renewal and expansion targets.
Tenable is the Exposure Management company, helping over 40,000 organizations understand and reduce cyber risk. With a global team supporting 65% of the Fortune 500, Tenable fosters a culture of belonging, respect, and excellence.
Provide live technical support via phone, chat, and email to customers.
Troubleshoot and resolve issues with software applications.
Guide customers through steps to correct issues.
Porch Group is a leading vertical software and insurance platform that helps homebuyers move, maintain, and protect their homes. They have deep relationships with approximately 30 thousand companies and went public on Nasdaq in 2020.
Coordinate and track projects from start to completion, ensuring timely delivery and resolving issues proactively.
Provide exceptional customer service in both Spanish and English, managing calls and emails to build strong client relationships.
Handle billing, invoicing, and payment tracking while supporting business development through outbound follow-ups.
We are a staffing agency recruiting on behalf of a growing service-based business. We are a remote-first company with a focus on client satisfaction and operational efficiency.
Investigate and resolve account administration, billing, and pricing issues for customers.
Partner with internal teams to solve complex problems and drive continuous improvement.
Mentor team members and create technical documentation to enhance support processes.
Twilio is shaping the future of communications by delivering innovative solutions to hundreds of thousands of businesses. The company fosters a remote-first culture with a strong emphasis on connection and global inclusion.
Ensure excellent partner and customer satisfaction by meeting or exceeding operational KPIs.
Develop and execute career growth plans for team members through coaching and performance feedback.
Lead internal and external escalations, ensuring rapid issue resolution and root cause analysis.
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. With a remote-first culture and a strong commitment to global inclusion, Twilio fosters a vibrant team of diverse experiences making a global impact each day.