In this role, you will work closely with customers to ensure they are taking advantage of all applicable product capabilities and help to resolve any potential issue or risk. We are looking for a candidate who is not just equipped with the necessary skills, but who is passionate about helping customers achieve their goals and gain operational efficiency. By monitoring health of the customer relationship, the CSS will predict and navigate customer challenges and offer solutions that drive satisfaction, retention, and additional enrichment opportunities.
Job listings
Support Twilio’s phone number customers, functioning as the voice of Twilio to customers and partners, and operate as a subject-matter expert for Phone Numbers; solve tough problems and enjoy helping others work through complex technical issues with strong communication skills to both technical and non-technical audiences.
Join the team as a Technical Support Expert. As a pivotal member of the Onboarding and Compliance Support team, you'll be the shield that guards the realms of communication, ensuring that customers can operate in a secure and compliant environment, free from external threats. You will deliver top-tier customer service, navigate customers through compliance, provide expert advice, and resolve issues.