Remote Customer service Jobs • Blockchain

As an Associate Deployment Strategist, you will focus on support operations and first-response triage while also owning a portfolio of key customer relationships. This role is ideal for someone who thrives in high-urgency environments, is energized by customer interaction, and enjoys cross-functional collaboration. You will manage TRM's customer support workflows via our ticketing system, resolve complex inbound support inquiries, and monitor customer usage trends to drive engagement.

Handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls. Independently provide accurate information to resolve problems/issues that arise. Continuously educate one’s self with up-to-date and relevant information to support the customer service operations. Escalate complex issues as required.