Schedule, confirm, cancel, and reschedule radiology appointments across multiple imaging modalities like MRI and CT in a high-volume contact center.
Handle complex patient interactions with independent reasoning, prioritizing and solving problems within defined workflows and escalation guidelines.
Accurately document all patient interactions in designated systems while complying with HIPAA and organizational policies at all times.
Carenet Health provides healthcare support and patient engagement services, connecting patients with medical resources and scheduling. The company fosters a collaborative and innovative culture, empowering employees through trust, opportunity, and accountability in a market-leading environment.
Communicate with patients via phone, email, and text to answer questions, reschedule appointments, and verify insurance.
Maintain high call quality and performance metrics while collaborating with internal teams to ensure a seamless patient experience.
Utilize EMR systems, manage documentation, and follow call center protocols with a calm, organized approach in a fast-paced environment.
Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments across over 60 clinics in 7 states. The company fosters a collaborative, patient-first culture guided by values of compassion, teamwork, and a commitment to growth.
Respond promptly to customer inquiries via multiple channels.
Provide accurate information on products/services and resolve complaints.
Maintain customer records and coordinate appointments.
We are seeking a Administrative Customer Virtual Entry-Level Admin Assistant to support our customers and internal teams across the (MENA) region. The ideal candidate is service-minded, detail-oriented, organized, and comfortable working in a multicultural, multilingual environment.