This is a customer-facing role that will include customer interactions via chat, calls, Slack messages, and virtual meetings over video. You will be owning a wide variety of tasks: from triaging support tickets to user community support, helping with both pre- and post- sales customer activities, partnering with our Go To Market team with deeply technical aspects of POCs, and suggesting improvements to how we do things in Support at ClickHouse.
Job listings
$120,000–$170,000
USD/year
As the Principal Technical Customer Support Manager, you will be the point for complex technical issues, ensuring timely resolution and a high-quality customer experience. You will lead troubleshooting efforts, collaborate with engineering and product teams, and drive continuous improvements in support processes. This role requires deep technical expertise, strategic problem-solving skills, and a customer-first mindset.