Remote Customer service Jobs • G-Suite

Respond to and resolve product, service and order inquiries and problems via email, chat and phone; process sales purchase orders by entering and validating the accuracy of the information provided by customers and sales staff; provide information and guidance to help customers decide which product to buy, navigate and use our ecommerce website, and understand the status of their order.

The Senior Customer Success Manager (CSM) role will own and deepen the client relationship with our top tier accounts and be responsible for retention metrics such as NRR of their portfolio. You will also proactively advise our clients on FinQuery as an expert, and identify and execute on expansion opportunities. Post go-live, you will own the relationship with the customer during their tenure with FinQuery to ensure that they are using FinQuery products well.