Hire and manage a team of Oscar colleagues with direct responsibility for performance management, growth, and development.
Monitor operational KPIs, conduct root-cause analysis, and construct action plans to drive team performance.
Serve as a central communicator by leading team huddles and connecting colleagues to Oscar's mission, vision, and values.
Oscar is a health insurance company built around a full stack technology platform and a relentless focus on serving members. They started in 2012 to create a kind of health insurance company that behaves like a doctor in the family, fostering an inclusive culture where people can be their most authentic selves.
Lead daily Customer Care operations and oversee Team Leaders to meet SLAs and ensure positive experiences.
Hire, coach, and manage remote teams; analyze data to improve processes and workforce alignment.
Collaborate with Clinical Operations and Client Account Management on prior auth calls and escalations.
Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. We power benefits plans for millions of Americans using a secure Unified Claims Processing platform and AI-driven care delivery.
Triage incoming phone calls from members and pharmacies with professional etiquette.
Identify, document, and escalate member and pharmacy concerns to appropriate teams.
Ensure first-call resolution and exceptional customer care with genuine compassion.
Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. We are an intelligence platform powering benefits plans for millions of Americans, delivering the healthcare we all deserve.
Serve as the first point of contact for members across phone and messaging, helping them navigate the app and connect to the right services.
Resolve routine virtual-care member issues within Tier 1 scope, documenting interactions clearly and escalating when necessary.
Manage multiple workflows and systems to deliver a seamless, member-first experience.
Included Health is a new kind of healthcare company delivering integrated virtual care and navigation. We're on a mission to raise the standard of healthcare for everyone, offering care guidance, advocacy, and access to personalized virtual and in-person care.
Lead end-to-end project management for onboarding HME Providers to the Parachute Platform, ensuring smooth transitions and meeting critical timelines.
Partner with HME Provider leaders to drive rapid growth of Digital Ordering, applying a consultative approach to tailor the experience to each customer's goals.
Leverage data to develop, interpret, and present actionable insights, collaborating cross-functionally to enhance the value of partnerships.
Parachute Health is the leading digital ordering platform for medical equipment and supplies, connecting health systems, health plans, and suppliers to help patients get life-saving products at home. Since launching, the company has connected 300,000+ clinicians and 3,000+ supplier locations across all 50 states and helped 15M+ patients, with a remote-first culture.
Act as the face of Vida, owning end-to-end client relationships and ensuring client satisfaction.
Perform data analysis, present strategic recommendations, and identify up-sell opportunities.
Collaborate with internal teams across product, design, engineering, sales, and marketing to develop solutions.
Vida is a virtual, personalized obesity care provider that uses evidence-based treatment to help patients manage obesity and related conditions. It is a fast-paced startup trusted by Fortune 100 companies, with a culture that values diversity and inclusion.
Serve as the primary client contact and trusted advisor, building relationships to identify needs that result in expanded solutions.
Collaborate with Go-To-Market teams to execute strategic plans and promote policy adoption to increase client value.
Monitor program performance, perform root cause analysis, and execute action plans to optimize program consistency and results.
Cotiviti is a healthcare data analytics and payment integrity company that offers payment policy management (PPM) and customer value (CV) products to improve client outcomes. The company fosters a collaborative, client-focused culture and provides competitive benefits, making it a supportive work environment.
Reviews complex hospital service accounts to ensure completeness prior to patient arrival.
Verifies patient insurance, confirms benefits, and determines authorization requirements.
Initiates pre-certification and creates patient liability estimates.
Piedmont Healthcare is a healthcare system providing comprehensive medical services across Georgia. It is a large organization focused on patient-centered care and community health.
Lead workflow discovery to understand customer processes and design future-state solutions that improve efficiency.
Guide customers through adoption and organizational change to drive measurable outcomes.
Develop reusable patterns and playbooks to scale consulting expertise across engagements.
Axuall is a clinical workforce intelligence company built on a national real-time practitioner data network, enabling healthcare organizations to accelerate onboarding and improve workforce planning. It is backed by over two dozen leading healthcare organizations and promotes a diverse, equitable, and inclusive workplace.
Answer inbound calls and chats with empathy, resolving core member issues like benefits coverage, cost-sharing, and provider searches.
Take ownership of issues end-to-end, using established workflows and documenting interactions to ensure continuity of care.
Meet quality and member satisfaction standards while navigating Included Health systems and maintaining member confidentiality.
Included Health is a new kind of healthcare company delivering integrated virtual care and navigation to raise the standard of healthcare for everyone. The company is committed to breaking down barriers and providing high-quality care for every person in every community.