Support patients in setting up payment plans through our platform and serve as the voice of our customers. This role delivers a seamless patient experience through inbound support, outbound communication, and collaboration with cross-functional teams. Contribute to the growth of a product that’s improving access to healthcare for all Americans.
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The Customer Success Advisor (CSA) for Lightning Bolt manages a portfolio of Enterprise customers and is responsible for supporting the day-to-day relationship of the customer and for driving end user adoption and high levels of satisfaction among the users and support staff. The CSA will be responsible for collaborating with the customer and internal teams to ensure that the client is maximizing the value of their PerfectServe investment.