Looking for a Healthcare Customer Success Manager to grow trusted relationships with hospital customers and ensure their long-term success. Responsible for the day-to-day relationship with a book of customers and maintain a holistic, data-driven view of their overall experience with every team and Bluesight solution. Interfaces with customers and builds relationships across the customer organization.
In this high-visibility role, you’ll deliver unmatched service and attention to Rad AI's rapidly expanding customer base, helping drive success at the forefront of generative AI-driven healthcare innovation. You will be responsible for building strong relationships with customers, ensuring successful onboarding and implementation, proactively addressing customer needs, and fostering cross-functional collaboration to maximize customer value.
Manage and own relationships across our small and mid-market customer base, ensuring they achieve maximum value from the CipherHealth solution suite while supporting the roll-out of our digital touch engagement model. This role is critical in ensuring these customers achieve value from our solutions through proactive communication, digital engagement, and scalable support strategies. Collaborate with Senior Customer Success Managers on enterprise accounts, providing insights and operational support.
The Therapy Access Specialist will be the main point of contact for new patients throughout the sales process to obtain Cala Health products and services. This position is a remote role, reporting to the Therapy Access Manager. Shift times may vary based on business need, and applicants must be currently authorized to work in the United States.