- Provide frontline support to municipal customers using Utility Billing features via phone, email, and internal ticketing systems.
- Troubleshoot utility billing–related issues including customer accounts, meter reads, usage calculations, billing cycles, rate structures, adjustments, credits, fees, and payment application.
- Assist customers with common utility workflows such as move-ins/move-outs, final bills, delinquency processing, shutoffs, and service reconnections.
FUNDVIEW is a modern, cloud-based ERP platform built specifically for local governments with populations under 50,000, providing an integrated SaaS suite for finance, utility billing, payroll, permitting, and citizen services. The company has a highly collaborative team focused on making government work easier through intuitive software, fast onboarding, and responsive support.