The Technical Operations Level 1 role serves as the first point of contact for IT support, handling incoming technical issues and troubleshooting various IT problems. This role requires strong customer service skills and a proactive approach to problem-solving. The role involves maintenance, optimization of IT systems, and the escalation of complex issues, demonstrating expertise in IT service management.
The qualified applicant will become part of Peraton’s United States Coast Guard (USCG) Infrastructure Managed Services (IMS) program, focused on strengthening IT infrastructure, modernizing enterprise solutions, and improving service delivery to enable successful execution of USCG missions and mission support activities. Ensures assets are identified, controlled, and maintained throughout their lifecycle.