Join Twilio's End User Computing and Operations team as a Level 2 Technical Support Engineer, providing essential support to our global Twilions. As an escalated role from L1, you will be the go-to resource for technical support, ticket triaging, and troubleshooting Twilions' devices and software technologies across various service channels. Responsibilities encompass onboarding, offboarding, documentation creation, and ensuring a high level of customer satisfaction.
As a Salesforce Administrator at Roadie, you will manage, configure, and optimize our Salesforce Service Cloud instance for the Customer Experience team helping us leverage the full capabilities of Service Cloud to improve customer service operations, enhance customer experience, and meet our business objectives. You will work closely with cross-functional teams within the CX organization.
Document all changes, configurations, and workflows. Develop living documentation and training artifacts. Lead knowledge transfer workshops for ITSD staff.
The Tier 2 System Administrator will support a dedicated Help Desk Team responsible for managing VA’s enterprise Entra ID B2B tickets in the Microsoft 365 environment and assist end users by resolving a broad range of technical issues. The ideal candidate will demonstrate professionalism, meticulous attention to detail, and exemplary patience.
We are seeking a motivated Applications Administrator to join our Enterprise Applications team, focusing on the administration and optimization of Customer Experience (CX) tools. You’ll work with business partners to implement automation, user adjustments, basic configuration updates, and issue troubleshooting key software in the stack. This role will be focused on our support ticketing platform initially.
The Microsoft Entra ID Engineer will support inter-agency B2B collaboration initiatives, managing, maintaining, and securing Microsoft 365, Azure AD, and related systems, ensuring compliance with federal standards and VA policies. This role involves collaborating across teams to support site assessments, system integrations, security measures, and help desk operations related to B2B initiatives and data management.