The TAM will resolve complex problems and provide excellent technical and customer service to key accounts. They will help customers overcome issues, succeed in their business using our technology and services, and expand their usage of our products. The TAM will communicate with customers and internal teams, review requirements, assist in pre-sales, demonstrate products, and identify service improvements.
As our IT Support Specialist, you'll own the entire technology support ecosystem—from configuring school district integrations to managing security protocols that protect children's educational and health information. You'll be the guardian of our technical infrastructure, ensuring FERPA and COPPA compliance while providing exceptional support to team members across all departments.
The Senior Director, Global Infrastructure Operations will play a key role in enterprise technology operations, supporting global IT service delivery, infrastructure modernization, and operational resilience. This leadership position is ideal for a strategic and hands-on professional who excels in optimizing systems, leading high-performing teams, and aligning technology initiatives with business goals.
As an IT Support Manager, you'll lead a team of IT Support Analysts, empowering the organization through technology by converting complex technical challenges into seamless user experiences. You'll be crucial in scaling efforts, staying ahead in tech, and improving employee experiences. As a visionary, you will introduce IT Support automation, outsourcing, and transformation opportunities that improve the employee experience and drive efficiency.