As a Solutions Support Engineer, you will be a part of a global team responsible for providing outstanding technical support experience. In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and, when needed, creating solutions for customers while scaling our support offering using coding and scripting.
Be a part of a global team responsible for providing outstanding technical support experience. In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, creating solutions for customers while scaling our support offering using coding and scripting.
Looking for L3 support engineers to join our team and provide support to one of our clients. Provide technical support/triage (L2&L3 support only) and troubleshooting for IT systems and applications. Manage and maintain IT infrastructure, including servers, networks, databases, security, backups, and cloud services. Must be able to work from 5 PM PST to 1 AM PST.
In this fellowship, you'll participate in a comprehensive virtual training program with our partner, Ontologize , to level up your technical skills on Foundry and AIP. You'll learn how to deploy Palantir's cutting-edge software to solve tough problems in enterprise settings and have the opportunity to engage directly with Palantir engineers and leadership. Participants are expected to be available for virtual instruction 2 weeknights and 1 weekend day per week.
As a Tier 3 Technical Support Engineer, you will resolve complex technical issues and closely collaborate with backend development teams. Your main focus will be expert-level troubleshooting, with additional opportunities to engage in backend tasks related to Java, Spring Boot microservices, APIs, and blockchain technologies.
Mitratech is seeking qualified candidates to join their team of skilled support engineers, providing dedicated support to specific clients by collaborating with a worldwide team to resolve software issues and address customer requests.
As an Associate Service Delivery Analyst, you will work within a global cloud operations and service delivery center for QAD. You will work with technical teams and mentors learning QAD applications, systems and software. This will include assisting resolving technical issues and working within a team to support global clients.
Be responsible for customer success by efficiently resolving their technical issues via phone, email, or remote sessions. Demonstrate a strong problem-solving mindset by replicating issues internally and providing timely solutions. Foster a collaborative environment by driving knowledge sharing through creating articles. Continuously expand your technical skill set, focusing on a specific area of expertise and attending training sessions.
You will own the end-to-end technical implementation process, from onboarding to post-go-live optimization. This role is critical in ensuring customers successfully adopt Actian’s solutions while continuously refining their technical configuration to maximize value over time. This is a customer-facing role, requiring technical expertise, strategic thinking, and strong project management skills to ensure customers see long-term success with Actian solutions.
This person will be dedicated to providing application expertise, solving support requests and assisting the Helpdesk and Engineering teams. This position will only handle internal requests and solve production issues within the development environment. They will also find opportunities to improve the support process and internal staff training, as well as provide day-to-day maintenance and support for applications supported by the customer and their partners.