Act as a frontline engineer diagnosing, debugging, and solving complex issues related to our platform and integrations. Identify systemic issues before they become customer-facing problems by monitoring usage trends and system health. Work side-by-side with Engineering and Product teams to identify root causes and ensure we’re solving the right problems. Triage bugs, create detailed reproduction cases, and collaborate closely with engineering to deliver high-quality fixes.
Job listings
The dynamic team is committed to delivering top-notch customer experiences and innovative solutions, seeking a dedicated Product Solution Engineer to join their team and bridge the gap between development and support teams, ensuring seamless resolution of customer issues. Responsibilities include handling customer tickets, collaborating with teams, and maintaining documentation.