Remote Operations management Jobs · Capacity Planning

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  • Lead end-to-end forecasting, capacity planning, and scheduling for internal and BPO support teams.
  • Monitor real-time performance and manage intraday workforce adjustments to meet SLA targets.
  • Oversee BPO SLA adherence, operational reporting dashboards, and drive automation initiatives.

Airalo is the world's first eSIM store, helping people connect in over 200+ countries and regions. Our team is spread across 50+ countries and six continents, and we are an equal-opportunity environment committed to diversity and inclusion.

  • Drive services forecasting and capacity planning to align resource supply with customer demand.
  • Own process design and optimization to standardize delivery workflows and improve efficiency.
  • Develop performance reporting and dashboards to support data-driven decision-making across the services lifecycle.

BlueCat provides Intelligent NetOps, linking foundational network core services with predictive health and performance insights to improve change readiness for organizations. The company is a Great Place to Work-certified employer with accolades in technology, youth, women, and mental health inclusion categories.

Canada Unlimited PTO

  • Assess and mature Fullscript's workforce management processes, including forecasting and capacity planning across multiple support channels.
  • Build staffing models and scheduling practices to optimize service levels, handle time, and intraday operations.
  • Partner with cross-functional leaders to align staffing plans with business priorities and improve routing strategies.

Fullscript is a health technology company that builds tools for practitioners to manage patient care, including clinical insights and supplement access. With over 125,000 practitioners and 10 million patients, it fosters a culture of curiosity, teamwork, and impact-focused innovation.