Conduct quantitative and qualitative research, map customer journeys, and investigate real user pains.
Formulate hypotheses, structure Proofs of Concept (PoCs), and validate solutions quickly and leanly.
Act as a bridge between customer needs and product strategy, leading and developing team members.
Stone is a technology and financial services company focused on the client. It is the largest independent payment processing company in Brazil, with over 15,000 employees spread across five regions, valuing teamwork, flexibility, and continuous development.
Lead and manage a team of user researchers across Core Banking products, shaping the Personal Banking research strategy.
Partner with leadership to influence product strategy and ensure customer insights drive decision-making.
Combine qualitative and quantitative research to inform strategic recommendations and improve the customer experience.
Monzo is a digital bank on a mission to make money work for everyone, offering a range of banking products including current accounts, savings, and credit cards. With a large and diverse team, they focus on customer-centric innovation and have a culture of inclusion and diversity.
Lead UX strategy and design quality for the Foundation pillar, owning trial experience, activation flows, onboarding, and packaging.
Sit in the product triad as a co-owner of product direction alongside PM and Engineering, advocating for users in roadmap conversations.
Manage and develop a team of 5–7 UX designers, including Staff and Senior ICs, with direct, actionable feedback and critique.
LaunchDarkly is a platform that helps developers innovate on new features faster while providing safety to instantly reverse when things go wrong. They are an equal opportunity employer with a culture that values humility, openness, collaboration, respect, and kindness.