Senior End User Support Specialist

Accountabilities:

• Respond to service requests and incidents, resolving issues at first contact whenever possible.
• Act as escalation point for Tier I and II teams, handling complex troubleshooting.
• Support Windows, macOS, Linux, iOS, and business applications, including virtual desktop environments.

Requirements:

• Associate degree in relevant discipline and at least 3 years of related experience, or equivalent combination.
• U.S. citizenship required; ability to obtain and maintain DOE security clearance.
• At least 6 months of customer help desk experience and typing speed of 35+ WPM.

Preferred Qualifications:

• Bachelor's degree in IT or related field.
• Experience with ServiceNow and Knowledge-Centered Service (KCS) methodology.
• Typing speed of 50+ WPM and familiarity with the current customer environment.

Benefits:

• Opportunity to support a major national laboratory and contribute to an important mission.
• Exposure to enterprise IT systems and opportunities to work on cybersecurity projects.
• Professional development in a technically demanding environment.