Field incoming help requests from end users via telephone, e-mail, and chat, prioritizing and documenting issues.
Troubleshoot and resolve client computer and account issues using diagnostic tools and escalate as needed.
Record, track, and document problem-solving processes to ensure accurate reporting and prevent future issues.
Cyber Advisors provides technology consulting and managed services to a dynamic customer base, focusing on growth and learning. The company emphasizes a healthy work-life balance and a collaborative, team-oriented culture with opportunities for career advancement.
Serve as the initial point of contact for USMEPCOM users, providing Tier 1/2 support for hardware, software, network, and account issues.
Document interactions in ServiceNow, resolve approved first-contact issues, and escalate advanced technical requests.
Recognize potential outage signals and support assigned shifts, including after-hours and surge coverage when required.
DecisionPoint Corporation is a technology services company that supports government programs, including the USMEPCOM ENLIST service desk. It emphasizes customer-focused support, accurate documentation, and collaboration across remote technical teams.
Provide Level 1 and Level 2 technical support to employees across the corporate IT environment, ensuring timely resolution of incidents and service requests.
Troubleshoot hardware, software, operating system, network, and application issues on macOS and Windows devices, maintaining accurate documentation.
Collaborate with Corporate IT Engineering, Security, and IT Operations to resolve complex issues and continuously improve IT services.
Turnitin is a recognized innovator in global education, providing learning integrity solutions to academic institutions, publishers, and corporations worldwide. With team members in over 35 countries, they foster a remote-first, inclusive culture focused on making a difference in education.
Provide first-line technical support for Windows systems, peripherals, and Microsoft Office applications.
Log, track, and resolve support tickets while escalating issues to higher-level teams as needed.
Deliver excellent customer service by guiding users through solutions and following established procedures.
Peraton is a next-generation national security company that delivers mission-critical technology and IT solutions to protect the nation and allies. It supports every branch of the U.S. armed forces and essential government agencies as a large, trusted mission capability integrator.
Provide initial partner support and resolve customer inquiries with top-tier service.
Troubleshoot technical issues across Windows and macOS environments and escalate as needed.
Collaborate with the support team to improve documentation and exceed customer expectations.
Huntress is a cybersecurity company founded by former NSA operators that provides managed security platforms to businesses of all sizes. It secures over 5 million endpoints and is a remote-first, collaborative team focused on making enterprise-grade security accessible.
Provide advanced Tier 1/2 support for incidents involving hardware, software, operating systems, networks, and enterprise applications.
Create accurate ServiceNow records, prioritize and resolve issues, and escalate complex cases or outages.
Guide less-experienced analysts and support VIP, executive, and after-hours operational needs.
DecisionPoint Corporation provides IT and professional services supporting government programs and enterprise clients. The company is an Equal Opportunity and Affirmative Action employer focused on mission-critical delivery and a collaborative culture.
Serve as the primary contact for incoming support requests, triaging cases by severity and troubleshooting common issues.
Use AI tools to draft responses and document cases thoroughly while maintaining ownership.
Participate in weekend on-call rotation and contribute to knowledge base using KCS practices.
Dragos is the global leader in operational technology (OT) cybersecurity, protecting critical infrastructure like water, power, and hospitals. Their remote-first team across multiple continents is built on authenticity, transparency, and trust.
Lead daily service-desk operations, managing incident, request, and problem queues across all support tiers.
Develop staffing schedules, monitor queue volumes, and coordinate escalations and shift handoffs for 24/7/365 coverage.
Use ServiceNow to manage tickets, dashboards, reports, and knowledge, while conducting quality reviews and identifying improvement opportunities.
Computer World Services (CWS) provides IT service desk operations and support for government contracts. The company is an equal opportunity employer committed to diversity and inclusion, with a focus on delivering high-quality technical services.
Provide technical support for Windows and macOS, servers, Microsoft 365, and network infrastructure.
Manage and troubleshoot virtualized environments using VMware and Hyper-V.
Act as an escalation point and deliver excellent client service in a remote-first environment.
Jobgether is an AI-powered job platform that matches candidates with relevant roles. It focuses on efficient, objective recruitment processes and is a remote-first organization.
Serve as the escalation point for complex incidents and requests across the IT support team, troubleshooting issues with Microsoft 365, Windows, macOS, and remote connectivity.
Manage the endpoint lifecycle including provisioning, configuring, and maintaining laptops and mobile devices for a distributed workforce.
Administer Microsoft 365, Active Directory, and Entra ID, and support Microsoft Intune operations for app deployment and endpoint policies.
Sterlington PLLC is a full-service law firm focusing on complex corporate, litigation, executive compensation, and private wealth matters. The firm emphasizes the economics as well as the legal aspects, serving founders, senior executives, and UHNWIs.
Provide technical support and customer service to end users via phone and chat, resolving computer-related issues.
Document and escalate help requests using a tracking system while maintaining call and support metrics.
Collaborate with IT departments to ensure issues are resolved, and obtain certifications like CompTIA A+.
Liberty University is a Christian university dedicated to training champions for Christ through faith-driven education. As one of the largest Christian universities in the U.S., it employs a diverse community of faculty, staff, and student professionals united by a shared mission.
Provide front-line technical support for Lightspeed's product suite via phone, email, chat, and other channels.
Troubleshoot software, device, networking, and configuration-related issues while guiding customers on product setup.
Collaborate with Product and Engineering teams to resolve complex challenges and maintain accurate documentation.
Lightspeed Systems provides cloud-managed solutions for schools, including web filtering, student safety monitoring, classroom management, and data analytics. With over 25 years in education, the company serves 23 million students across 31,000 schools in 43 countries and fosters a supportive, employee-focused culture.
Act as the primary technical point of contact for named accounts, driving account health and stability.
Orchestrate complex resolution by leading end-to-end troubleshooting of high-impact cases.
Champion the customer voice by representing needs in internal engineering reviews and managing critical escalations.
Everpure is a data platform company that evolved from a storage pioneer, closing fiscal 2026 with $3.7 billion in revenue. They have been named Fortune's Best Workplaces in Technology and foster a culture of innovation, growth, and teamwork.
Provide first-class technical support to Axon Fusus customers via phone, email, and chat.
Troubleshoot hardware and software issues, work with VMS, IP cameras, and Linux networking tools.
Document all work in the CRM and participate in training to advance technical skills.
Axon is a public safety technology company that provides devices and cloud software to protect life. The company values diverse perspectives and offers a fast-paced, meaningful work environment where employees take ownership and drive real change.
Provide excellent customer service via phone and remote technical support
Walk clients through diagnostic procedures to identify and resolve errors
Perform Tier 1 troubleshooting of PCs, printers, peripherals, and network equipment
Darkhorse Tech provides comprehensive Dental-Specific IT services including managed services, startup projects, and software and hardware sales. With 13+ years of experience, the company serves over 1400 clients nationwide and focuses on relationship-focused MSP partnerships.
Provide remote IT support, resolving workstation, server, M365, and networking issues independently.
Participate in on-call rotation for after-hours and weekend support of client operations.
Escalate complex issues, maintain high service quality, and drive client satisfaction.
Intelligent Technical Solutions is an IT support and managed services provider offering remote technical assistance to clients. The company is a dynamic and growing organization emphasizing customer service, collaboration, and a strong cultural fit.
Provide advanced technical support for the Dragos Platform, handling escalated tickets requiring deep troubleshooting and technical analysis.
Investigate and resolve complex issues involving Kubernetes, Linux, hardware, cloud infrastructure, and various other components.
Collaborate with internal teams to share insights, improve support processes, and contribute to knowledge base content.
Dragos is the global leader in OT cybersecurity, combining technology, threat intelligence, and expert services to protect critical infrastructure. They are a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust.
Provide remote technical support to resolve complex hardware, software, and network issues for a diverse user base.
Manage and prioritize support tickets, configure user accounts and devices, and ensure service-level agreements are met.
Coordinate with internal teams, external resources, and vendors to maintain system availability and support IT projects.
Jobgether is an AI-powered hiring platform that matches candidates with opportunities. The platform fosters an inclusive, people-focused culture and emphasizes remote work.
Own customer cases end to end via Slack, Teams, email, and calls.
Troubleshoot Qumulo across AWS, Azure, GCP, and on-prem hardware.
Diagnose server hardware issues and coordinate replacements with OEM partners.
Qumulo's cloud data platform manages exabytes of data, unifying files, objects, and workloads across edge, core, and cloud. They have over 1,100 customers and promote an open, collaborative, data-driven culture.
Serve as first point of contact for IT issues, providing tier 1 support via phone, email, chat, or in-person.
Troubleshoot and resolve issues like password resets, account management, and network connectivity while following ITIL priority matrix.
Create accurate tickets, collaborate with IT staff, and contribute to knowledge base articles.
CampusWorks is a consulting firm dedicated to helping higher education overcome business and technological challenges to improve student success. As a large company, it offers a virtual workplace with a focus on work-life balance and community involvement.