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Responsibilities:
- Serve as the front line of support, answering customer questions and ensuring satisfaction.
- Actively promote services and reduce customer effort to drive loyalty.
- Process payments, register for seminars, and assist with certification renewals.
Qualifications:
- Excellent written and verbal communication in English and strong PC skills.
- Minimum 3 years of customer service experience, preferably in a call center.
- CRM/database experience (e.g., Salesforce) and willingness to learn AI tools.
Total Rewards:
- Competitive pay range of SG$37,473 - SG$42,957 per year.
- Comprehensive benefits package available upon request.
- Equal opportunity employer committed to diversity and inclusion.
ISC2
ISC2 is a nonprofit member organization for cybersecurity professionals, offering certifications and education. As a global leader, we foster a diverse and inclusive culture committed to excellence and advocacy.