Provider Engagement Specialist (Mexico)

Key Responsibilities:

• Respond promptly to inbound and outbound provider calls, providing clear and accurate information.
• Document all interactions and outcomes in the Phone Tracking System with accuracy and clarity.
• Collaborate with internal departments to ensure provider issues are fully resolved and participate in team meetings.

Core Competencies:

• Communicate clearly, professionally, and courteously in all verbal and written interactions.
• Ensure accuracy and attention to detail in documentation and workflow adherence.
• Demonstrate learning agility by quickly absorbing new information and adapting to updates.

Qualifications & Requirements:

• Entry-level; prior customer service or call-center experience is a plus but not required.
• Ability to learn new systems and processes quickly and work in a fast-paced environment.
• Strong interpersonal and communication skills with a high degree of reliability and professionalism.