Own first response across support channels, triaging and resolving straightforward issues per SOPs.
Escalate complex tickets to CS, Engineering, Deployment, or Product with clear documentation.
Monitor device status, validate installs, and route source trigger events for round-the-clock coverage.
Teton builds a real-time, multimodal AI platform that creates a digital twin of the patient and care environment, automating documentation and streamlining healthcare workflows. It is a growing, hands-on team of hard-working, learning-focused people who value ownership and entrepreneurship.
Provide real-time customer support via email and phone
Manage and resolve inquiries while maintaining accurate records
Escalate complex issues and meet response time, resolution, and satisfaction KPIs
Doola simplifies business formation, payment setup, compliance, and taxes for entrepreneurs. It operates in a fast-paced startup environment with a collaborative and supportive team culture.
Handle outbound and inbound member inquiries with professionalism, empathy, and efficiency.
Use motivational interviewing to explain program benefits and support enrollment.
Accurately document interactions and resolve concerns while maintaining HIPAA compliance.
Vida Health is a healthcare organization offering virtual health coaching and personalized programs to help members achieve their health goals. The company fosters a remote-first, member-focused culture and is committed to service excellence.
Respond to inbound inquiries from homeowners via text and occasional phone calls.
Qualify prospects by asking questions and schedule qualified leads for onsite appointments.
Maintain accurate CRM records and follow scripts while keeping conversations customer-friendly.
The company connects homeowners with professional home services and manages sales through a customer-focused remote team. It values responsiveness, clear communication, and employee development, offering training and growth opportunities.
Assist renter customers with placing utility orders and explaining their options via phone, text, and email.
Make outgoing calls to follow up with renters and utility providers to ensure order completion.
Provide additional client support as needed to support the growing team.
Utility Profit partners with property managers to boost their earnings through a unique 'found revenue' service that enhances the tenant move-in experience. With a distributed team of over 40 employees, the company fosters a supportive and innovative culture.
Prepare and submit clinical trial applications to Competent Authorities and Ethics Committees, ensuring compliance with local and international regulations.
Manage essential documents, informed consent forms, and site activation readiness, mitigating risks to timelines.
Act as subject matter expert and mentor for site start-up activities, maintaining regulatory intelligence and audit readiness.
Precision Medicine Group provides clinical trial services, including regulatory and site start-up support. The company is expanding across Latin America and values expertise, collaboration, and compliance.
Proactively follow up with providers, resolve booking issues, and coordinate complex scheduling and contingency plans.
Drive customer activation, retention, and marketplace quality by monitoring metrics and collaborating across teams.
They operate a nationwide marketplace connecting residents with event hosts and service providers in multifamily housing. As a fast-paced startup, they focus on improving resident engagement and retention through a mission-driven, collaborative culture.
Work with members, brokers, providers, and vendors through multiple channels.
Manage assigned caseloads, maintaining service delivery, productivity, and quality expectations.
Monitor and track assigned work-in-progress issues and escalate to ensure appropriate turnaround times.
We are a health insurance company built around a full stack technology platform and a relentless focus on serving members. We started in 2012 to create the kind of health insurance company we would want for ourselves.
Handle inbound and outbound phone calls to assist pediatric and orthodontic dental offices.
Confirm appointments, provide pre-visit instructions, and address changes or cancellations.
Verify insurance eligibility, register new patients, and maintain accurate patient information.
Kids Dental Brands provides pediatric and orthodontic dental care services, supporting families and dental offices across multiple states. They are a growing team offering a supportive culture with opportunities for career growth, health coverage, and retirement plans.
Conduct outbound and inbound outreach calls when automated workflows fail, assisting patients with onboarding and clinical metric collection.
Manage high-volume inbound queues, process webform exceptions, and execute clinical triage handoffs to RNs and Pharmacists.
Accurately document patient interactions, track engagement metrics, and collaborate cross-functionally to refine operations.
Aledade is a public benefit corporation that empowers independent primary care practices to thrive in value-based care. Founded in 2014, it has grown to become the largest network of independent primary care in the country, with a collaborative, inclusive, and remote-first culture.
Serve as the first point of contact for residents, vendors, and property teams, providing professional support via phone, email, and online channels.
Coordinate and track service requests from start to finish, schedule appointments, and ensure timely follow-up with internal teams and suppliers.
Maintain accurate records, perform data entry, and support administrative tasks while complying with company policies and data privacy standards.
Thrive Communities LLC is a property management partner delivering exceptional results for clients and enhancing resident quality of life. They foster great service, collaboration, and professional growth in an inclusive environment.
Serve as the frontline expert for customers via phone, email, and chat, resolving issues with empathy and clarity.
Troubleshoot software problems, ask diagnostic questions, and guide customers through practical solutions.
Document interactions in support platforms and escalate complex issues with clear context and reproducibility steps.
AIA Contract Documents delivers standardized contracts and workflow tools for architecture, engineering, and construction professionals. For over a century, it has served as a trusted industry anchor helping firms reduce disputes and achieve more predictable project outcomes.
Provide personalized, high-quality customer service in English and Spanish.
Actively listen to customers and resolve inquiries with empathy and professionalism.
Manage multiple tasks while maintaining service quality and attention to detail.
We provide remote bilingual customer service solutions with a focus on high-quality support. We value professional development, well-being, and a collaborative, multicultural work environment.
Serve as the first point of contact for members, clients, or customers, handling inbound and outbound calls, text messages, and emails.
Manage case work, document interactions accurately, and ensure a positive customer experience.
Resolve routine issues at first contact and escalate complex issues to the appropriate team when necessary.
Five Star Solutions provides customer service and support solutions. They value diversity and are committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to their customers.
Serve as trusted point of contact for clients across phone, email, SMS, webinars, and events, owning issues through resolution.
Lead client onboarding one-on-one and via live webinars, plus proactive outbound outreach for engagement and account maintenance.
Manage accounts receivable and payment follow-up, including sensitive collections conversations up to $10,000.
Our client is a fast-growing coaching and personal development company founded in 2016, helping entrepreneurs and individuals transform their lives and businesses. It ranks among the Inc. 500 fastest-growing companies, with coaching programs, digital products, bestselling books, and major live events.
Answer incoming calls and emails, explain services and pricing, and respond to customer questions.
Communicate arrival windows, review technician reports, and upload service reports to Jobber.
Follow up on unpaid invoices and quotes, coordinate return visits, and help technicians locate properties.
My Hero VA provides virtual assistant staffing solutions, connecting businesses with remote support staff. They are currently hiring a bilingual Customer Service & Administrative Assistant to support a Florida pool leak detection and repair company.
Respond to inbound customer calls and resolve service problems promptly.
Analyze contracts, invoices, and billing issues to address client needs and process adjustments.
Partner with internal teams and track activity in Salesforce to ensure client needs are met.
Smarsh provides digital communications compliance and intelligence solutions to regulated organizations. With over 6,500 customers and consistent growth, it has been recognized as a fastest-growing American company and a best place to work.
Respond to customer inquiries by phone and email in a professional and timely manner.
Assist with general questions about products, services, and technology solutions, and coordinate quote requests.
Maintain accurate records of communications and collaborate with internal departments to resolve customer concerns.
EconRam Systems provides enterprise IT hardware and technology solutions to businesses and public-sector organizations, including servers, storage, networking, and workstations. They are a small to mid-sized company seeking a dependable team member with a professional and collaborative culture.
Manage customer relationships and drive product adoption for SMB clients.
Partner with sales and support to ensure successful onboarding and renewals.
Track metrics like NPS and renewal rates to improve customer success.
Shopmonkey provides cloud-based software for auto-repair shops to streamline operations and improve customer experience. Trusted by over 3,500 shops and backed by top Silicon Valley VCs, the company values building a diverse, inclusive team.
Troubleshoot customer issues using internal documentation, tools, and escalation resources to deliver great experiences.
Become Smartsheet Product Certified and assist customers via email, phone, and chat.
Partner with leaders to meet or exceed performance goals in customer satisfaction, quality, and attendance.
Smartsheet empowers teams to manage work seamlessly and scale solutions using AI. The company fosters an inclusive, innovative culture where ideas are heard and contributions have real impact.