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What you'll own:
- Venue-level relationships at stadiums, arenas, and event centers post go-live
- A structured 60–90 day hypercare window for every new site after deployment
- Renewal forecasting and churn risk identification in partnership with Finance and Sales
Minimum Qualifications:
- 5+ years in Customer Success, account management, or a post-sale relationship role
- Ability to translate operational data into clear business narratives
- Strong documentation habits — your accounts live in the system, not in your head
Preferred Qualifications:
- Experience working with sports or entertainment venues in a technology, operations, or service capacity
- Familiarity with venue POS systems, concessions technology, or food service operations in a live event environment
Mashgin
Mashgin powers the world's best checkout experience for over 40 million users by using AI. They have powered over 1 billion transactions at various locations and are backed by a well-funded Series B and are profitable with a culture of extreme ownership and autonomy.