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Role Overview:
- Join Monzo's dedicated Vulnerable Customers team to support people in challenging circumstances.
- Work shifts between 6am and 10pm, Monday to Sunday, with remote working from the UK.
What You'll Do:
- Take escalations from Customer Service Advisors and provide specialist support via phone and in-app chat.
- Help customers with addictions, financial hardship, and mental health concerns find appropriate solutions.
- Advise colleagues on tone and actions for supporting vulnerable people.
What We're Looking For:
- Experience working with vulnerable people and managing high-volume sensitive calls.
- High empathy, strong boundaries, and a team working ethic.
- Ability to prioritise difficult conversations effectively.
Benefits:
- Salary of £26,230 - £30,620 per year plus incentive awards.
- £1,000 annual learning budget for books, training, and conferences.
- Guaranteed time off on your birthday from your holiday balance.
Monzo
Monzo is a digital bank on a mission to make money work for everyone. The company focuses on accessibility and customer wellbeing, fostering a supportive and inclusive culture.